Manager, IT Delivery

Manager, IT Delivery Location(s) Malvern, PA, US . Dallas, TX, US Work model Hybrid Date posted 05/22/2025 Job requisition 167121 Share this role Save this job Security is without doubt the critical factor for market success and is also a challenging and exciting field. If you are passionate about security with deep practical knowledge of application software security and tools, as well as experience with security assurance processes, this is an opportunity for you to influence, learn and grow in your career. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. As part of this team, the individual will have the opportunity to influence future state towards modernizing Vanguard's Authentication and Authorization technology stack. Manages and leads a team of technical support staff who design, develop, test, implement, and monitor software and tools. Works with business leaders to define scope and requirements and plans and executes the development of various systems. Acts as liaison with business sponsors and principals. Job description Benefits and rewards Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions. Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core. IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution, and implementation of all CIAM projects and be responsible for driving the evolution of CIAM at Vanguard. Managing operations to ensure the API Gateway is efficiently and securely managed, delivering consistent service to support business goals and enhancing the efficiency and security of API management. This role is responsible for building and continually evolving a strong team that drive the constant growth and improvement of our global CIAM model. Partner with other departments to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience. Core Responsibilities 1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. 2. Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope, and develops environmental requirements for each project. 3. Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance. 4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement. 5. Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals. 6. Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners. 7. Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines. 8. Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements. 9. Participates in special projects and performs other duties as assigned. Additional Job Responsibilities: Act as an executor and the visionary force behind the technical solution. Drive the team's engineering practices in test driven development, continuous integration, and automated deployment. Works closely with all team members to create a modular, scalable solution that addresses/incorporates future architectural changes and designs. Actively coaches and upscales the team Manage vendor products like CA API Gateway, Kong and modern/legacy authentication and authorization services. Qualifications Minimum of eight years related work experience, with at least five years of project management experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Read Less Our commitment to equal employment opportunity Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.