SSG Fox SPGP Case Manager

Abilities Required:

• · Associate's or bachelor's degree.

· Valid New York State driver's license and reliable transportation.

· Proficiency with computers and applicable data collection, electronic recordkeeping, and reporting systems.

· Strong written and verbal communication skills, with the ability to communicate clearly and professionally.

· Ability to work effectively both independently and as part of a team.

· Strong organizational, planning, information-gathering, and monitoring skills.

· Effective analytical, problem-solving, judgment, and decision-making abilities.

· Demonstrated initiative, confidentiality, attention to detail, and commitment to accuracy.

· Ability to manage multiple cases, prioritize competing needs, maintain accurate records, and meet reporting deadlines.

· Ability to work professionally and compassionately with veterans and their families experiencing personal, social, housing, or mental health challenges.

Preferred Qualifications

· Experience providing case management or supportive services to veterans and their families.

· Experience working with individuals experiencing mental health challenges, suicidal ideation, or other circumstances that may increase suicide risk.

· Familiarity with suicide prevention services, crisis intervention resources, and community-based support programs.

· Knowledge of public benefits, housing assistance, and veteran-specific resources.

· Experience coordinating services with the VA, DOL, government agencies, and community-based organizations.

· Familiarity with grant-funded programs, client documentation, and reporting requirements.

The SSG Fox SPGP Case Manager is responsible for providing comprehensive case management services to veterans and their families who may be experiencing challenges that increase their risk of suicide. This position conducts client assessments, develops and monitors individualized service plans, coordinates referrals, connects participants with community resources, and provides ongoing support to address identified needs and enhance overall well-being.

The Case Manager works collaboratively with the SSG Fox SPGP Program Director, Outreach Workers, Peer Support Specialists, the Department of Veterans Affairs (VA), and community partners to ensure participants receive appropriate and timely services. This position is also responsible for maintaining accurate client records, collecting program data, completing required reports, and ensuring compliance with applicable grant requirements, regulations, and agency policies.

Essential Duties and Responsibilities

1. Case Management and Client Services

· Conduct comprehensive participant assessments to identify individual needs, risk factors, strengths, goals, and appropriate support services.

· Develop, implement, and monitor individualized case management plans, including assessments of suicide prevention service needs and appropriate follow-up activities.

· Provide comprehensive case management services, including intake assessments, benefits assessments, goal setting, long-term case management, advocacy, and referrals.

· Monitor participant progress and conduct follow-up to ensure identified needs and goals are being addressed.

· Educate participants about available suicide prevention services, community resources, benefits, and support options.

· Assist veterans and their families in accessing appropriate services based on individual needs, eligibility, and available resources.

· Coordinate with the Program Director regarding severe or complex cases requiring additional intervention, support, or supervisory oversight.

· Participate in other activities approved by the VA to address participants' comprehensive needs and reduce suicide risk.

2. Referrals and Service Coordination

· Establish and maintain relationships with appropriate agencies, service providers, and community organizations to help participants access needed services.

· Provide referrals and assist participants with scheduling appointments for medical, mental health, social, educational, and other supportive services.

· Connect veterans and their families with available community resources and benefits.

· Follow up with participants and service providers, as appropriate, to monitor referral outcomes and document service utilization.

· Work collaboratively with the VA, Department of Labor (DOL), other government agencies, and community organizations to coordinate services.

3. Suicide Prevention and Assistance Coordination

· Identify participants' needs, risk factors, and barriers to overall well-being, and connect veterans and their families with appropriate suicide prevention services and supportive resources.

· Coordinate access to mental health services, crisis intervention resources, medical care, benefits, housing assistance, and other community-based services that support participant stability and well-being.

· Develop and maintain relationships with the Department of Veterans Affairs (VA), mental health providers, community organizations, government agencies, and other service providers to improve access to suicide prevention services and resources.

· Assist participants with navigating available services, benefits, and assistance programs based on their individual needs, eligibility, and established goals.

· Provide education regarding available suicide prevention resources, crisis support services, and community-based programs that promote safety, stability, and overall well-being.

· Identify opportunities for collaborative partnerships that strengthen the support network available to veterans and their families.

· Follow up with participants and service providers, as appropriate, to monitor referrals, document service utilization, and assess whether identified needs are being addressed.

· Evaluate available resources and identify appropriate assistance based on participant needs, program eligibility, and established guidelines.

· Ensure all applicable regulations, grant requirements, and agency guidelines are followed before submitting requests for assistance to the Program Director for review and approval.

· Complete SOA applications for eligible participants, as applicable.

· Coordinate with the Program Director regarding participants experiencing severe needs, elevated suicide risk, or complex circumstances requiring additional intervention or support.

4. Documentation, Reporting, and Compliance

· Maintain accurate, complete, and timely client records, case notes, assessments, service plans, and referral documentation.

· Collect and enter required participant and program data into designated systems, including applicable grant reporting tools.

· Prepare and submit required reports and documentation in accordance with program requirements and established deadlines.

· Ensure case management activities and requests for assistance comply with applicable grant requirements, regulations, and agency policies.

· Protect participant confidentiality and appropriately handle sensitive information.

· Communicate significant client needs, service barriers, and case-related concerns to the Program Director as appropriate.

· Maintain accurate documentation of services provided, referrals made, participant progress, and outcomes.

5. Community Outreach and Partnerships

· Attend community-based meetings, planning sessions, and partner meetings as needed.

· Maintain effective working relationships with the VA, DOL, government agencies, mental health providers, and community service organizations.

· Participate in collaborative efforts that improve access to suicide prevention services and other resources for veterans and their families.

· Work closely with the Program Director and other Veteran Services staff to support program objectives and ensure consistent service delivery.

· Represent the agency professionally when communicating with participants, service providers, and community partners.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $35,000 - $45,000