Telephone Operator

Overview

We can’t do it without YOU!

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300 employees make up the teams at our 17 different East Tennessee locations!

As a Switchboard Operator, you will assist patients and other callers by answering question and/or getting them in touch with the necessary person in a timely manner.

Here's What Might Happen On a Typical Day…

In this position you will be that friendly and helpful voice that provides the highest quality of customer service to each person who calls into our clinic. Your upbeat and positive attitude will consistently provide a realistic impression of what someone could expect within our clinics.

Although your main contact with patients will be over the phone, your position to our practice is essential. You understand the roles of our employees and the workflow of our clinic in order to quickly provide all callers with what they need.

Responsibilities

Experiences that matter…

• Your professionalism allows you to answer all incoming calls and connect callers with the correct extension in a courteous and efficient manner.
• In conversations with callers, you will provide red carpet customer service through your willingness to ask appropriate questions to assess needs and provide all necessary information. This in turn helps in providing quick communication to other staff members of time sensitive information.
• An appropriate sense of urgency allows you to direct callers immediately to clinical staff as necessary.
• Your desire to learn the “ins and outs” of our practice makes you a valuable resource to all callers.
• Your knowledge of our multi-line phone system and other medical office technology will provide the background needed to perform multiple functions of your position.
• Your go-getter work ethic will have you ready to jump in and help out with any additional tasks.
  
  

For your safety, keep this in mind:

• The position will require sitting for long periods of time with occasional stooping, bending and stretching for supplies.
• Any lifting should be limited to 40 pounds or less.
• You will need sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.), and vision and hearing must be adequate for viewing computer screens for prolonged periods of time and hearing customers during in-person and telephone conversations.
  
  

Qualifications

We feel this position requires these basics:

• A high school diploma or equivalent is required, but an associate’s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must. You either live in the Knoxville area or are in the process of relocating. This role is fully onsite and does not offer remote or hybrid work options.
• Lastly, we feel that you will be most successful with at least one year of prior experience in a similar medical clinic position to provide you with the background needed for this position .