What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR position at The US Oncology Network?
Overview
Regional Cancer Care Associates (RCCA) is looking for an exceptional Patient Services Coordinator to join the team. This position professionally greets and welcomes patients and their friends / family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you!
Employment Type : Full Time
Location : Totowa, NJ
As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide : Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.
We believe these benefits underscore our commitment to the well-being and professional growth of our employees.
Responsibilities
- Greets patients and visitors to the clinic in a prompt, courteous and professional Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to Collects, proofs for completeness, and scans / files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
- Answers phone calls in a prompt, courteous, professional manner.
- Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
- Contacts clinic personnel as appropriate
- Records patient cancellations and missed appointments; reschedules Notifies appropriate staff of the cancellation and makes note in patient chart.
- Schedule outside consults / procedures ordered by physician
- Provides general administrative support by scanning / filing charts and forms or ensuring they are sent to the appropriate department / personnel for filing and scanning. Maintains lobby area in a neat and orderly Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's
- Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
- Maintains the chart message and anything that is in queue.
- Scans and copies updated insurance cards.
- Other duties as requested or May type memos and form.
Qualifications
