What are the responsibilities and job description for the Information Technology Specialist position at The Urban Electric Co.?
Who We Are:
At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to create an eclectic and fun atmosphere. Each of our company’s products is bench-made and hand-finished at our 180,000 sq. ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand-build approach as opposed to replacing it.
Some Benefits amp; Perks of Working at The Urban Electric Co.
- Opportunity for very generous quarterly bonuses through the company PMB (Productivity Metric Bonus) program
- Medical amp; dental insurance with employer contributions
- 401(k) savings plan with employer match
- Paid parental leave for new moms and dads
- Generous paid time off and holidays
- A company-wide health amp; wellness initiative
- An on-site barista with complimentary drinks and snacks
- Robust training program with room for growth and merit based advancement
Who You Are:
As an IT Specialist at UECo, you keep the people who build our products working. You fix the problem in front of you, then dig until you find what caused it. You write down what you learned so the next person can solve it on their own. You can walk an engineer through a new laptop setup in the morning and help a craftsman on the production floor get back into their account after lunch. You know when a problem needs to be escalated, and you hand it off with an actionable write-up. You treat your coworkers as internal clients and close what you start.
A Day in the Life:
End User Support:
- Serve as the primary support contact for employees across Engineering, Sales, Finance, HR, and Production.
- Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
- Resolve hardware, software, connectivity, and access issues with a white-glove, customer-focused approach.
- Manage the ticket queue against defined response and resolution targets, and keep requesters informed along the way.
Troubleshooting amp; Problem Management:
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Diagnose root cause rather than clearing the symptom, and escalate with a clear write-up when required.
- Investigate recurring tickets and propose the permanent fix.
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Troubleshoot the ERP and partner with the Software Development team on application issues.
- Support incident response during outages, including occasional after-hours events.
Endpoint amp; Asset Management:
- Enroll and configure devices through Intune, and enforce baseline policy across the fleet.
- Run the patch and update cadence for workstations and applications.
- Maintain an accurate hardware, software, and license inventory.
- Support hardware procurement and refresh planning.
Accounts amp; Access:
- Handle user onboarding, offboarding, and day-to-day account and permission changes in Microsoft 365 and Entra ID.
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Support SSO, MFA, and guest access requests under policy set by the IT Ops team.
- Administer SaaS platforms including Microsoft Admin Center, Meraki, Mimecast, and Google Admin.
Documentation amp; Knowledge:
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Write and maintain configuration documentation and knowledgebase articles end users can follow on their own.
- Govern Teams and SharePoint workspace standards, including naming, access, and lifecycle.
- Collect feedback on IT service quality and act on what you hear.
On-Site Expectations:
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100% on-site position
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Monday through Friday, 8 AM to 5 PM
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After-hours and flexible hours sometimes required
- On call as needed for outages and critical updates
- This role splits time between office areas and an active manufacturing floor, with some walking, standing, bending, and kneeling to reach equipment. You may need to lift up to 10 pounds regularly, 25 frequently, and 50 occasionally with assistance. Noise levels are typical of light manufacturing.
- Regularly travel between our Ashley River Campus (ARC - 4500 Leeds) and Cooper River Campus (CRC - 2120 Noisette) to support operations, attend meetings, and ensure seamless communication and collaboration across both locations.
What Will Set You Up for Success:
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4 years in a hands-on IT support role.
- Advanced end-user system configuration across Windows and macOS.
- Working Microsoft 365 administration experience, including accounts, licensing, Exchange Online, Teams, and SharePoint.
- Device management through Intune or a comparable MDM.
- Strong root cause analysis and a habit of documenting what you find.
- Excellent written and verbal communication with internal customers at every level of the business.
- Ability to juggle competing requests and still close what you started.
- A team-oriented approach and willingness to back up your colleagues.
What Will Impress Us:
- An associate or bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A , Network , or Microsoft 365 certification.
- Exposure to AWS or Azure cloud services.
- Beginning scripting in PowerShell, Python, or Bash.
- Familiarity with IIS, SQL, and server-side configuration.
- Experience with endpoint hardening, conditional access, and SSO integrations.
- Practical use of AI tools to speed up daily IT work.
- Support experience in a manufacturing or production environment.