Team Lead

Job Overview
As a Team Leader at our retail store, you will be supporting the store manager in overseeing the daily operations of the store, ensuring excellent customer service, and maximizing profitability.

Responsibilities
- Manage and supervise store staff, including hiring, training, and scheduling
- Ensure smooth store operations, including inventory management and restocking
- Handle cash handling procedures and oversee POS transactions
- Implement and maintain store policies and procedures
- Monitor and analyze sales performance to meet revenue targets
- Provide exceptional customer service and resolve any customer issues
- Conduct employee orientation and performance reviews
- Maintain a clean and organized store environment

Skills
- Proficient in cash handling procedures and retail math
- Experience in shift management and team supervision
- Strong time management skills to prioritize tasks effectively
- Knowledge of POS systems for efficient transaction processing
- Ability to lead and motivate a team to achieve sales goals
- Previous experience in restaurant or retail sales leadership is a plus

Qualifications
- Inventory management
- Retail sales experience
- Team management skills
- Cash handling proficiency
- POS system knowledge
- Strong customer service background
- Time management abilities
- Supervisory experience
- Ability to handle inventory control
- Excellent organizational skills

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift

Application Question(s):

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving.

What would you do?
A. Have her role-play angry customer scenarios with a senior employee
B. Ask a senior employee to watch her performance and give her feedback
C. Instruct her to transfer angry customers to more experienced employees
D. Suggest that she review the training manual more thoroughly
E. Closely monitor her performance and intervene to take calls when needed

Experience:

• Retail math: 1 year (Required)
• Sales: 1 year (Required)
• Customer service: 1 year (Required)
• Team management: 1 year (Required)

Work Location: In person

Salary : $18 - $21