What are the responsibilities and job description for the Store Associate position at The UPS Store?
Company Description The UPS Store is the nation’s largest retail network of locally owned shipping, postal, printing, and business service centers, with more than 5,500 locations across North America. As a wholly owned subsidiary of UPS, The UPS Store, Inc. supports franchise locations that provide consumers and small businesses with packaging, shipping, printing, mailbox services, and other in-center solutions. The brand has been recognized as the No. 1 Postal & Business Services franchise by Entrepreneur Magazine for 31 consecutive years and has received multiple awards for franchise excellence and support of military veterans. The UPS Store continues to expand its presence throughout the U.S. and Canada, offering franchise opportunities with access to national funding options for qualified candidates. Team members at local stores contribute directly to delivering reliable, high-quality retail and business services in their communities.
Role Description The Store Associate role at The UPS Store in Sanford, FL is a full-time, on-site position focused on delivering friendly, efficient service to retail and small business customers. In this role, the associate assists customers with packaging and shipping services, including preparing shipments, printing labels, and explaining service options and pricing. The Store Associate also supports printing and document services, such as making copies, producing print jobs, and helping customers with layout and finishing choices. Day-to-day tasks include operating the point-of-sale system, processing retail sales, managing mailbox services, restocking and organizing supplies, and maintaining a clean, safe store environment. The role involves working collaboratively with store leadership and team members to meet service standards, support store goals, and ensure a positive customer experience.
Qualifications
Role Description The Store Associate role at The UPS Store in Sanford, FL is a full-time, on-site position focused on delivering friendly, efficient service to retail and small business customers. In this role, the associate assists customers with packaging and shipping services, including preparing shipments, printing labels, and explaining service options and pricing. The Store Associate also supports printing and document services, such as making copies, producing print jobs, and helping customers with layout and finishing choices. Day-to-day tasks include operating the point-of-sale system, processing retail sales, managing mailbox services, restocking and organizing supplies, and maintaining a clean, safe store environment. The role involves working collaboratively with store leadership and team members to meet service standards, support store goals, and ensure a positive customer experience.
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Loyalty, with a commitment to creating positive experiences for every visitor.
- Effective Communication abilities, both verbal and written, to clearly explain services, options, and policies to diverse customers.
- Experience or aptitude in Retail Sales, including handling transactions, promoting services, and assisting customers with product selection.
- Basic understanding of Store Management tasks, such as organizing inventory, supporting daily operations, and following company procedures.
- Ability to stand for extended periods, lift and move packages safely, and work in a fast-paced retail environment.
- Comfort with computers, point-of-sale systems, and basic office equipment (printers, copiers, fax machines).
- Reliable attendance, strong attention to detail, and a willingness to learn shipping, packaging, and printing standards.
- High school diploma or equivalent preferred; prior retail, customer service, or shipping/printing experience is a plus.