What are the responsibilities and job description for the Retail Associate position at The UPS Store?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs.
Looking for approximately 30 hours per week with the ability for flexible scheduling.
The strength of The UPS Store® network comes, in part, from the talented and dedicated associates at each retail location. The UPS Store franchises endeavor to be the best in every aspect of business by championing a culture of trust, teamwork, accountability, high expectations and open communication. In 2024, Forbes named The UPS Store the top company for customer service, citing the dedication of its franchisees and store associates. The ranking was based on a year-long online survey of 201,000 Americans who rated more than 3,000 brands.
