What are the responsibilities and job description for the Team Member/Customer Service position at The UPS Store?
Job description
The Center Associate delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, laminating machines, and point-of-sale devices. The Center Associate expertly advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Responsibilities and Duties
· Delivers outstanding customer service to walk-in customers and telephone inquiries
· Continuously practices good listening skills with customers, team members, and leadership
· Takes ownership of the customer's shipping needs and offers viable solutions
· Takes action to learn all product and service offerings, alternative solutions, and industry trends
· Operates all equipment, software, and devices in an expert fashion and is willing to teach others
· Maintains a clean, organized, and safe working environment
· Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
· Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
· Performs other duties as assigned
. Must be available on Saturdays and Sundays
Qualifications and Skills
· Prompt, reliable, and responsible
· Able to lift 35 pounds
· Willing and able to work at least 15 to 35 hours per week
· Good communication and people skills
· A genuinely helpful demeanor
· Fun and friendly personality
· A professional appearance
· A fast learner who makes an effort to learn all aspects of the business as quickly as possible
This position is for a new store opening in Greenfield. You will be training at our Oak Creek store until that new store opens.
Job Type: Part-time
Pay: $15.00 per hour
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person
Salary : $15
