Operations Manager / Executive Assistant

About Us:
This is more than just a job—it’s a seat at the table. The UPS Store at Ellis Crossing in Durham is a newly launched business that is part of a broader portfolio owned by a seasoned business executive. This location offers a full suite of services—from shipping and printing to notary and mailbox solutions—and is poised for rapid growth in a high-demand area.

As we build this business from the ground up, you will play a pivotal role in shaping how it operates. You’ll work side-by-side with the owner to design and implement processes, improve efficiency, and create a model of operational excellence. This is a unique opportunity to contribute directly to strategic decisions, while gaining hands-on experience in what it takes to launch and grow a business.

For the right person, this role can evolve beyond the UPS Store. As part of a growing business portfolio, future opportunities may include involvement in other ventures—giving you exposure to different industries and broader operational challenges.

About the Role:
We’re seeking a highly organized, resourceful, and proactive Operations Manager or Executive Assistant to work directly alongside the business owner. This is a hybrid role that combines administrative support with hands-on operational oversight. The ideal candidate will be a problem solver with strong research skills, excellent planning abilities, and the initiative to take ownership of business processes and compliance requirements.

Key Responsibilities:

• Work closely with the owner to plan and implement new business processes to drive operational excellence
• Assist with day-to-day administrative and operational tasks, including scheduling, calendar management, and email correspondence
• Conduct online research to support decision-making and solve business challenges
• Assist with recruiting, onboarding, and training support for new employees
• Oversee and improve internal processes and documentation for store operations
• Ensure compliance with corporate, state, and local requirements (e.g., safety, training, certifications)
• Track performance metrics and help identify areas for improvement
• Support marketing and outreach initiatives when needed
• Maintain confidentiality and handle sensitive information with discretion

Qualifications:

• Proven experience in operations, executive assistance, or administrative roles
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe tools (Acrobat, Illustrator, etc.)
• Excellent organizational, planning, and time management skills
• Self-starter with strong problem-solving and research capabilities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Exceptional communication skills—written and verbal
• Experience in retail or small business settings is a plus
• Familiarity with franchise operations or logistics is a bonus, but not required

What We Offer:

• Opportunity to work directly with ownership and make a meaningful impact on business operations
• Professional, supportive, and customer-focused work environment
• Training and development in operations and business management
• Competitive compensation based on experience
• Flexible scheduling options for the right candidate

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $10 - $14