FullTime Positions

MORNING OR AFTERNOON SHIFT

7AM - 3pm MUST BE FLEXIBLE

9AM - 6PM MUST BE FLEXIBLE

WEEKENDS SATURDAY 730 AM - 230 PM

HIRING FOR PEAK SEASON

The Full Time/Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

SUMMARY:
Ensure a customer intimate The UPS Store experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Smile. Greet customers and determine how to exceed their expectations.
• Deliver exceptional customer service through customer interaction and quality product delivery.
• Receive, sort and place mail in mailbox modules accurately.
• Record all sales transactions on POS and accurately process cash, check, money orders and credit card transactions. Print reports as requested.
• Pack contents for shipping using established procedures and products.
• Operate all other software packages.
• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.
• Write documents for traces and shipping claims. Send and receive Western Union transactions.
• Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
• Close out of POS to include: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.
• General housekeeping duties.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to type greater than 40wpm.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50 pounds
• Willing and able to work 30 - 40 hours per week for a 6-day work week

BENEFITS

• Uniform Shirts Provided

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Application Question(s):

• Have worked for The UPS Store franchise in the past

Ability to Commute:

• Prairieville, LA 70769 (Required)

Work Location: In person

Salary : $12