What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
Job Title: Customer Service Representative
Job Summary: The UPS Store at 6311 Haggerty, West Bloomfield is seeking a friendly and dedicated Customer Service Representative FULL TIME to join our team. The ideal candidate will have strong typing skills, excellent spelling, and a passion for providing exceptional customer service. Experience with Microsoft Office and POS system. Experience with Adobe Suite is a plus but not required. This position requires the ability to lift up to 50 lbs, stand for 8 hours, and rotate shifts, including weekends.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate product/service information and resolve any issues or complaints
- Maintain customer records and document interactions
- Provide a positive customer experience while ensuring satisfaction
- Assist with administrative tasks as needed
- Use Adobe Suite (Photoshop, Illustrator, etc.) for customer-related tasks
- Lift up to 50 lbs, as required by the role
- Rotate shifts as needed, working 7 days a week (schedule flexibility required)
Qualifications:
- Previous customer service experience
- Strong typing skills with high attention to detail (minimum 50 WPM)
- Excellent written and verbal communication skills with accurate spelling
- Notary or experience in related field ( highly preferred )
- Friendly, approachable, and able to work well in a team
- Familiarity with Adobe Suite (Photoshop, Illustrator, InDesign) a plus
- Ability to handle multiple tasks and stay organized
- Ability to lift up to 50 lbs
- Ability to rotate shifts and work weekends (flexibility required)
Preferred Skills:
- Multitasking and time management
- Patience and problem-solving ability
- Ability to learn quickly and adapt to new tools
Salary: $15/hr
Hours: Our Store is open 8:00 am-7:00 pm (M-F), 10:00 am-5:00 pm (Sat),
10:00 am–3:00 pm (Sun)
Join us as we strive to provide outstanding service that exceeds our customers' expectations!
Pay: From $15.00 per hour
Ability to Commute:
- West Bloomfield Township, MI 48322 (Required)
Work Location: In person
Salary : $15