What are the responsibilities and job description for the Customer Service Representative position at Precision Garage Door Service?
Plymouth, Michigan, US, 48017
Now Hiring: Customer Service Representative at Precision Garage Door Service
Location: Plymouth, MI
Schedule: Full-Time, In-Office
Department: Customer Service
Join Our Team at Precision Garage Door!
Are you energetic, organized, and passionate about helping people? Precision Garage Door Service is looking for a driven Customer Service Representative to join our fast-paced, customer-focused team!
This role is perfect for someone who thrives in a high-energy environment, enjoys multitasking, and takes pride in delivering an exceptional customer experience. You’ll be the first point of contact for our customers, playing a key role in scheduling, problem-solving, and keeping our daily operations running smoothly.
Key Responsibilities
If you’re looking to grow your career in customer service and be part of a supportive, high-performing team, we want to hear from you!
Join Precision Garage Door and help us deliver an experience that keeps our customers coming back.
Now Hiring: Customer Service Representative at Precision Garage Door Service
Location: Plymouth, MI
Schedule: Full-Time, In-Office
Department: Customer Service
Join Our Team at Precision Garage Door!
Are you energetic, organized, and passionate about helping people? Precision Garage Door Service is looking for a driven Customer Service Representative to join our fast-paced, customer-focused team!
This role is perfect for someone who thrives in a high-energy environment, enjoys multitasking, and takes pride in delivering an exceptional customer experience. You’ll be the first point of contact for our customers, playing a key role in scheduling, problem-solving, and keeping our daily operations running smoothly.
Key Responsibilities
- Answer inbound calls and schedule customer appointments efficiently
- Provide clear, professional, and friendly communication with customers
- Handle customer inquiries across multiple channels (phone, etc.)
- Resolve customer concerns and follow through to completion
- Assist with dispatching and coordinate with technicians daily
- Support upset customers with empathy and effective solutions
- Maintain accurate records and stay organized in a fast-paced environment
- Contribute to a positive team culture and customer-first mindset
- Attend team meetings and participate in ongoing training
- Identify opportunities to improve processes and customer experience
- Previous customer service experience required
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve under pressure
- Organized, detail-oriented, and dependable
- Comfortable working in a fast-paced, team environment
- Proficient in Microsoft Office and Google Workspace
- Some college required; bachelor’s degree preferred
- 1-2 years of customer service experience in a high-volume environment
- Administrative or office experience
- Experience in scheduling or dispatching
- Background in home services or similar industries
- 40 hours per week
- Scheduling may vary based on business needs
- Shifts between 7:00 AM – 5:00 PM
- 1-hour unpaid lunch break
- Overtime available as needed
- Competitive hourly pay bonus opportunities
- Full benefits package: Medical, Dental, Vision, 401(k) with match
- Paid time off, including vacation, sick time, and holidays
- Weekly pay schedule
- Hands-on training and professional development
- Growth opportunities within a fast-growing company
- Fun, team-oriented work environment
If you’re looking to grow your career in customer service and be part of a supportive, high-performing team, we want to hear from you!
Join Precision Garage Door and help us deliver an experience that keeps our customers coming back.