What are the responsibilities and job description for the Customer Experience Associate position at The UPS Store?
Center Associate
The strength of The UPS Store® network comes, in part, from the talented and dedicated associates at each retail location. The UPS Store franchises endeavor to be the best in every aspect of business by championing a culture of trust, teamwork, accountability, high expectations and open communication. In 2024, Forbes named The UPS Store the top company for customer service, citing the dedication of its franchisees and store associates. The ranking was based on a year-long online survey of 201,000 Americans who rated more than 3,000 brands.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs.
Location :
Liverpool, NY
Location :
Liverpool, NY
Job Type :
Full-Time and Part-Time available
Skills :
- Delivers outstanding customer service to walk-in customers and telephone/email inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Shipping and Receiving packages for processing / being able to meet the physical demand requirements for dealing with packages
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Qualifications :
- Honest
- Hard Working
- Positive / Good Attitude
- Reliable and Trustworthy
- Professional Appearance
- Ability to stand for long periods of time
- (3) or more years of retail or customer service experience
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Able to lift 40 pounds
- Ability to work a variety of shifts covering business needs between Monday-Friday 7:30a-7p, Saturday 9a-5p, and Sunday 10a-5p.
- Required : Full availability to work Saturdays and Sundays
- Preferred : Notary Public License
Benefits :
- Flexible Schedule
- Work / Life Balance
- Accrued PTO
- Employer Subsidized health insurance with TeleMed
- Weekly Pay
- Opportunity for advancement and skills certifications
