What are the responsibilities and job description for the ASSOCIATE position at The UPS Store?
As a Store Associate at The UPS Store, you’ll be the face of our business, providing top-notch customer service and support across a variety of tasks. This role is perfect for someone who enjoys working with people, is detail-oriented, and thrives in a fast-paced environment. You’ll assist customers with packing and shipping, printing projects, mailbox services, and more — all while helping maintain a clean, organized, and friendly store atmosphere.
About THE UPS STORE 51 AND SHEA
At The UPS Store, we’re more than just packing and shipping — we’re a trusted partner to small businesses, entrepreneurs, and everyday customers who rely on us for a wide range of services. As part of a globally recognized brand, The UPS Store operates as a locally owned and operated franchise, delivering exceptional customer service with a personal touch. We specialize in helping customers with everything from printing and mailbox services to notary, shredding, and, of course, reliable shipping solutions. Our team thrives on creating a friendly, supportive environment where employees can grow, learn new skills, and make a real impact. Whether you're starting your career or looking to take the next step, The UPS Store offers a fast-paced, team-oriented workplace where no two days are the same. Join us and be a part of a company that values customer satisfaction, teamwork, and continuous improvement.
Description
The Store Associate plays a critical role in supporting the daily operations of The UPS Store, contributing to a high standard of customer service and operational efficiency. This position is responsible for executing a wide range of retail and administrative functions, including but not limited to packing and shipping, printing services, mail and parcel management, and point-of-sale transactions. The role demands a high level of professionalism, attention to detail, and the ability to perform in a fast-paced, customer-focused environment.
Essential Duties and Responsibilities
- Deliver prompt, professional, and courteous customer service, ensuring a positive customer experience.
- Accurately process shipping transactions using UPS and other carrier systems.
- Prepare packages for shipment, including packing, labeling, and documentation in accordance with company and carrier guidelines.
- Operate and maintain printing, copying, and finishing equipment for customer projects; assist with graphic design services as applicable.
- Manage mailbox rentals, including mail and package receipt, distribution, and customer notifications.
- Conduct sales transactions using the point-of-sale system, ensuring accuracy in cash handling and register balancing.
- Maintain clean and orderly store appearance and restock merchandise and supplies as needed.
- Comply with all operational procedures, safety regulations, and company standards.
- Assist in training new team members as required.
- Perform other duties as assigned by management.
Qualifications and Requirements
- High school diploma or equivalent required.
- Prior retail, shipping/logistics, or customer service experience strongly preferred.
- Competency in basic computer applications (Microsoft Office Suite, email systems, POS systems).
- Ability to communicate clearly and effectively, both verbally and in writing.
- Strong problem-solving skills and the ability to adapt to new technologies and procedures.
- Physical ability to stand for extended periods, lift packages up to 50 lbs, and perform routine store maintenance tasks.
Working Conditions
- Retail store environment with regular exposure to office equipment and shipping supplies.
- Requires availability during store hours, including evenings, weekends, and holidays as needed.
Compensation and Benefits
- Competitive hourly wage based on experience.
- Opportunities for performance-based raises and advancement.
- Employee discounts on store services and products.
Schedule:
- Part-time or full-time opportunities available
- Must be available to work weekends and during peak business hours
Why Join Us?
- Supportive team environment
- Paid training and growth opportunities
- Employee discounts on products and services
- Be part of a well-known, trusted brand
Salary
$15.5 - $18 per hour
Salary : $16 - $18