Assistant Store Manager

Job SummaryWe are seeking an operational leader to join our franchise team as an Assistant Store Manager. In this role, you will manage day-to-day point-of-sale operations, oversee staff productivity, and step in to lead the center when the Manager is offsite. The ideal candidate has retail logistics experience, a professional presence, and exceptional multitasking skills.Core Responsibilities

• Store Leadership: Open and close the center, execute bank deposits, and reconcile daily register cash balances.
• Staff Management: Direct a team of up to five Sales Associates, managing scheduling, task delegation, and lunch breaks.
• Logistics Oversight: Oversee accurate package weighing, measuring, and custom packaging using certified guidelines.
• Retail Operations: Manage the point-of-sale (POS) system, retail inventory levels, and customer supply ordering.
• Business Services: Assist clients with specialized services, including mailbox rentals, notary public processing, document scanning, and faxing.
• Print Production: Operate high-volume commercial printing and binding machinery using modern design and desktop software.
• Customer Care: Resolve escalated shipping complaints, track missing parcels, and finalize carrier insurance claims.
• Compliance Management: Ensure the retail floor strictly adheres to corporate franchise audits, safety standards, and security protocols.

Requirements and Qualifications

• Experience Required: Minimum 1–2 years of supervisory or keyholder experience in retail, shipping, or customer service.
• Industry Experience: Preferred 1 year of direct experience at The UPS Store or similar packing, shipping, and print environments.
• Education Minimum: High school diploma or GED equivalent required; college coursework is preferred.
• Legal Certifications: Ability to obtain and maintain a state Notary Public commission within 30 days of hiring.
• Technical Skills: Proficiency with POS systems, Windows, Microsoft Office Suite, and Adobe Photoshop or Acrobat software.
• Physical Standards: Ability to stand continuously for an 8-hour shift and regularly lift heavy boxes weighing up to 50 pounds.
• Availability Requirements: Flexibility to work a variable schedule across opening, closing, and weekend shift patterns.

Essential Skills

• Precision Packaging: Masterful execution of fragile or high-value item custom packing methods to eliminate transit damage.
• Calm De-escalation: Exceptional emotional control when dealing with high-stress consumer package delays or compliance limits.
• High-Volume Multitasking: Ability to seamlessly pivot between face-to-face line management, incoming phone support, and administrative sorting tasks.

Pay: $14.00 - $17.00 per hour

Work Location: In person

Benefits:

Salary : $14 - $17