Retail Sales Associate

Retail Sales Associate (Full-Time)

Position Summary

The Retail Sales Associate delivers exceptional customer service by assisting customers with shipping, printing, mailbox, and business service needs. This role is responsible for processing packages for shipment, operating various business equipment, and helping customers select the products and services that best meet their needs.

The ideal candidate is friendly, dependable, customer-focused, and comfortable working in a fast-paced retail environment. This position requires the ability to lift up to 45 pounds as needed.

Key Responsibilities

• Provide outstanding customer service to all retail customers.
• Receive, process, and prepare packages for shipment through various carriers.
• Operate copiers, printers, fax machines, laminators, binding equipment, and point-of-sale systems.
• Assist customers with printing, document services, mailbox services, and other business solutions.
• Educate customers on available products and services while recommending the best-value options.
• Cross-sell and up-sell products and services to meet customer needs.
• Accurately handle transactions and maintain cash accountability.
• Answer phones professionally and assist customers with inquiries.
• Maintain a clean, organized, and professional store environment.
• Follow company procedures for packing, shipping, and customer service.

Qualifications

• High school diploma or GED required.
• Previous retail and/or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to cross-sell and up-sell products and services.
• Excellent packing and shipping skills or willingness to learn.
• Strong computer proficiency, including Microsoft Office and Adobe applications.
• Outstanding phone etiquette and customer service skills.
• Dependable with a consistent work history.
• Ability to lift up to 45 pounds.
• Professional appearance and positive attitude.

What We're Looking For

• Friendly and genuinely helpful personality.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Team-oriented mindset with a commitment to customer satisfaction.
• Reliable attendance and punctuality.

About The UPS Store – Sand Springs

The UPS Store in Sand Springs is dedicated to helping individuals, families, and small businesses with a wide range of shipping, printing, and business services. As a locally owned and operated business, we are conveniently located at 3963 S Highway 97, Sand Springs, OK 74063.

While we're known as the area's packing and shipping experts, we offer much more than shipping. Our services include professional printing, mailbox rentals, package receiving, notary services, document shredding, faxing, scanning, office supplies, and a variety of business solutions designed to help customers and local businesses succeed.

Whether you're shipping a package across town or around the world, printing marketing materials for your business, or managing your mail through one of our secure mailbox options, our team is committed to delivering exceptional customer service and convenient solutions for every customer who walks through our doors.

At The UPS Store Sand Springs, we take pride in serving our community and providing dependable solutions for personal and business needs alike.

Job Type: Full-Time