The UPS Store - Customer Service Associate

Overview
Position Summary

The Customer Service Associate is the first point of contact for customers at The UPS Store. This role is responsible for delivering exceptional service, assisting customers with shipping, printing, notary, and mailbox needs, and promoting store products and services. The ideal candidate is friendly, dependable, detail-oriented, and comfortable working in a fast-paced retail environment.

Key Responsibilities

• Greet customers and provide professional, courteous assistance.
• Process shipping transactions, including packing, labeling, and creating shipments via UPS, and USPS carriers.
• Assist customers with printing, copying, scanning, faxing, and finishing services.
• Support mailbox services, including mail sorting, pickup, and notification.
• Explain and promote store products and value-added services to meet customer needs and achieve sales goals.
• Accurately handle cash register operations, credit card processing, and daily sales reconciliation.
• Maintain a clean, organized, and safe store environment.
• Assist with inventory management and stocking supplies.
• Uphold The UPS Store brand standards and ensure excellent customer experiences.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous retail, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Licensed Notary is preferred. Graphic Designer skills preferred.
• Ability to work both independently and as part of a team.
• Proficient with computers, printers, and point-of-sale systems.
• Ability to lift 40 lbs. and stand for extended periods.
• Flexible schedule, including weekends and evenings, as needed.

PLEASE KEEP IN MIND WE ARE A SHIPPING STORE, WE DEAL WITH PACKAGES ALL DAY. WE ARE EXPECTED TO HAVE A HIGH VOLUME OF BUSINESS.

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $16 - $17