What are the responsibilities and job description for the Customer Service Associate at The UPS Store position at The UPS Store 8046?
THE UPS STORE
JOB DESCRIPTION
The Part-Time/Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
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- Outstanding phone skills
- Strong verbal and written communication skills
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Willing and able to work 4 to 40 hours per week for a 7-day work week
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Work Location: In person
Salary : $13 - $15