The UPS Store Customer Service

The UPS Store #7086 4532 Lee Highway

Arlington, VA 22207 703.685.9174voice 703.685.9169 fax

Job Description

SUMMARY:

To ensure a intimate UPS Store experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Smile. Greet customers and determine how to exceed their expectation.
• Receive, sort and place mail in mailbox modules accurately.
• Record all sales transactions on cash register and accurately process cash, check, money orders and credit card transactions.
• Pack contents for shipping using established procedures and products.
• Operate Counter Manifest System, Point of Sale and all other software packages.
• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.
• Write documents for traces and shipping claims.
• Witness documents for customers where applicable.
• Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of Virginia.
• Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product ,informing appropriate personnel of inventory levels for re-ordering supplies ,being informed of product specifics (i.e. Warranties , durability claims, pricing, etc.).
• Close out of register to include due: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure .
• Operate copiers, fax machines , binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines .
• General housekeeping duties.

QUALIFICATION REQUIREMENTS: To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge , skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:.
1 - 2 years customer service experience in a retail UPS Store environment. Cash register and computer experience highly desirable.

Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

Other Skills and Abilities:
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate cash register, copiers and complete customer paperwork.

Job Type: Part-time

Pay: $12.77 - $16.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $13 - $16