What are the responsibilities and job description for the Customer Service Representative (Part-Time) position at The UPS Store #3838?
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He/she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping and packaging needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
QUALIFICATIONS
- High school diploma or GED
- Retail/customer service experience
- Good communication and people skills
- Able to cross sell and up sell products and services
- Excellent packing skills
- Computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills
- Prompt, reliable, and responsible
- Able to lift up to 50 lbs
- Able to stand for long periods of time
- Flexible Schedule: Monday-Friday, with rotating weekends (Sat & Sun 10am-3pm)
- Uniform Shirts Provided
'Work Location: One location Work Remotely No
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Ability to Commute:
- La Crosse, WI 54601 (Required)
Ability to Relocate:
- La Crosse, WI 54601: Relocate before starting work (Required)
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $14 - $16