What are the responsibilities and job description for the Registration Liaison - 500884 position at The University of Toledo?
Title: Registration Liaison
Department Org: Registration - 108820
Employee Classification: B8 - Unclass Contingent AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 7AM End Time: 7PM
Posted Salary
Float: Yes
Rotate: Yes
On Call: Yes
Travel: Yes
Weekend/Holiday: Yes
Job Description
The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.
Minimum Qualifications
Excellent communication skills, oral and written skills.
Experience in internet, internet navigation, word processing, standard computer manipulation.
Experience With Word And Excel, Required.
Ability to work with minimum supervision.
Ability to deal with confrontation.
Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
Ability to enter data, perform multiple tasks and work independently.
Must be able to understand and comply with policies and procedures.
Possess analytical and problem solving skills
Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
Work in a professional office or hospital environment with possible high stress levels
Required Education/Experience/Licensing
High school graduate or equivalent required.
Preferred Qualifications
Minimum 2 years’ experience in customer service role required
Conditions Of Employment
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Department Org: Registration - 108820
Employee Classification: B8 - Unclass Contingent AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 7AM End Time: 7PM
Posted Salary
Float: Yes
Rotate: Yes
On Call: Yes
Travel: Yes
Weekend/Holiday: Yes
Job Description
The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.
Minimum Qualifications
Excellent communication skills, oral and written skills.
Experience in internet, internet navigation, word processing, standard computer manipulation.
Experience With Word And Excel, Required.
Ability to work with minimum supervision.
Ability to deal with confrontation.
Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
Ability to enter data, perform multiple tasks and work independently.
Must be able to understand and comply with policies and procedures.
Possess analytical and problem solving skills
Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
Work in a professional office or hospital environment with possible high stress levels
Required Education/Experience/Licensing
High school graduate or equivalent required.
Preferred Qualifications
Minimum 2 years’ experience in customer service role required
Conditions Of Employment
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.