What are the responsibilities and job description for the Intermittent Call In - Call Center Supervisor - 500714 position at The University of Toledo?
Title: Intermittent Call In - Call Center Supervisor
Department Org: Academic Success Programs - 106350
Employee Classification: H6 - Intermittent - Seasonal Hourly
Bargaining Unit: Bargaining Unit Exempt
Primary Location: MC AC
Shift: 1
Start Time: Typically 1pm End Time: Typically 5pm
Posted Salary: $15.00
Job Description:
This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.
Education/experience:
Minimum Qualifications:
Preferred Qualifications:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Department Org: Academic Success Programs - 106350
Employee Classification: H6 - Intermittent - Seasonal Hourly
Bargaining Unit: Bargaining Unit Exempt
Primary Location: MC AC
Shift: 1
Start Time: Typically 1pm End Time: Typically 5pm
Posted Salary: $15.00
Job Description:
This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.
Education/experience:
Minimum Qualifications:
- High School Diploma
- Good written and verbal communication required
- Effective Decision-making and problem-solving skills required
- Must be detail oriented and have the ability to keep organized and accurate records.
- Strong customer service skills.
- Ability to work independently.
- Adhere to FERPA and university policies and procedures.
Preferred Qualifications:
- Customer Service Experience Preferred
- Call center experience preferred.
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Salary : $15