What are the responsibilities and job description for the INSTRUCTIONAL TECHNOLOGY SUPPORT SPECIALIST position at The University of Texas Rio Grande Valley?
Number of Vacancies
1
Location
Edinburg, Texas
Department
Center for Online Learning and Teaching Technology
FTE
1.0
FLSA
Exempt
Scope of Job
Responsible for providing and coordinating advanced technical instructional support to faculty and students on issues directly related to the institution’s learning management system and all related instructional technologies.
Description of Duties
- Provides advanced technical support to faculty and students for traditional, online and hybrid teaching and learning tools such as the institution’s learning management system and related instructional technologies such as web conferencing, course content creation, lecture capture and anti-plagiarism technologies for on-line assessment.
- Develops and implements procedures, processes, and controls for the provision of end-user support related to instructional technologies.
- Installs, configures, and maintains instructional software and courseware, as well as troubleshoot problems with computer hardware and peripherals of COLTT instructional technology staff.
- Documents help desk standards and procedures in accordance with online learning and information resources standards. Ensures that all digital content provided meets accessibility standards.
- Develops and provides trainings, consultation, and support for learning instructional technology tools for program needs.
- Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning.
- Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies.
- Interfaces with outside vendors and agencies as they relate to the responsibilities and user support associated with this position.
- Collaborates with the learning management system development staff, designer/developers in the setup, integration and performance monitoring of the university’s learning management system and related instructional technologies.
- Facilitates information sessions and presentations such as in student orientations to publicize and educate students about instructional support services provided by the department.
- Develops and presents E-Learning strategies utilized by UTRGV at conferences to various audiences.
- May generate reports as needed for upper management.
- Keeps abreast with instructional technology development trends, federal accessibility standards, and innovative technology applications.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned support staff.
Required Education
Bachelor’s degree in Computer Science, Computer Information Systems, or a closely related field from an accredited university.
Preferred Education
N/A
Licenses/Certifications
None.
Required Experience
Two (2) years of experience in information technology and or computer end-user support.
Preferred Experience
Familiar with database administration. Knowledge of Banner Student Information System. Hands-on experience with Learning Management Systems administration and integration. Experience obtained in a higher-education setting.
Equipment
Skilled in Adobe Creative Suite, Microsoft Windows and Office utilization and troubleshooting, and skilled in the transfer, editing, converting, storing, and streaming of digital video and audio. Standard office equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment.
Other
May be required to work night and/ or weekends. Some travel might be required. Must be able to work independently, as part of a team or as a leader of a group. Display exceptional troubleshooting, debugging, and problem-solving skills with high level of attention to detail.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
07/23/2026
Grant Funded Position
No
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Gender
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Gender
- Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.
Additional Information
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
Benefits:
Sick Leave, Vacation & Paid Time Off, Job TrainingSalary : $42,051 - $58,917