Manager of Instructional Technology

Job Summary

Manage the Instructional Technology team to effectively administer the Learning Management System ( LMS ) and associated digital learning tools. Provide technical support to University faculty, staff and students. Provide accurate LMS data analytics and reports to Center for Distance Education ( CDE ) clients. Oversee Media Technology team and provide project management support to LMS -related technology projects. Assist Director with department administration, to include technology vendor contracts, renewals, inventory, and budget planning. Develop and maintain strategic partnerships with vendors and internal University departments.

Minimum Qualifications

• Bachelor’s degree in Instructional Technology or related field and seven (7) years of management experience in an LMS /instructional technology operations environment at an institution of higher education with over 10,000 students OR eleven (11) years of an equivalent combination of education and experience.
• Project management experience.
• Data analytics and reporting experience.
  
  

Preferred Qualifications

• LMS administration experience, experience with large online education programs, data analytics professional certification, and vendor management experience.
• Master’s degree.
• Experience with Canvas LMS .
  
  

Essential Duties And Responsibilities

• Oversee the team that manages daily LMS operations and performs system administrator duties.
• Configure LMS settings, test new integrations and features, install approved and tested integrations Document and communicate new features
• Manage subaccount admins
• Initiate proactive messaging to users within LMS
• Serve as technical leads on Canvas-related projects
• Troubleshoot Student Information System ( SIS ) and Single Sign On ( SSO ) integration issues
• Escalate issues to the appropriate teams at UTA or vendors
• Advise clients on process for requesting new tool integrations
• Research new tools as requested
• Maintain documentation in internal knowledgebase
• Monitor automated jobs in Microsoft Azure
• Request and Manage AO Coach ( APC ) affiliate accounts
• Initiate and oversee AO Coach ( APC ) account yearly batch renewal
• Perform data retention activities (course removal)
• Manage the team that provides LMS -related technical support to faculty, staff, and students.
• Troubleshoot, research, and resolve reported issues
• Input AO coach assignments provided by Instructional Connections
• Communicate widespread issues following established protocols
• Manage the team’s joint email account and Service Now ticket queue
• Perform Service Now reporting
• Lead the analytics and data reporting services to CDE clients.
• Advise on use of Course analytics and reporting
• Monitor account analytics
• Generate reports using Canvas reporting and analytics tools
• Generate Canvas Data reports via Data Warehouse interface ( MARS )
• Retrieve LMS Application Programming Interface ( API ) data
• Perform forensic investigations on data requested by clients, including Academic Integrity investigations
• Lead the team that provides Technical Media production.
• Supervise the production of various multimedia content, including videos, podcasts, live streams, and other digital media.
• Conduct quality checks on multimedia content to ensure accuracy, consistency, and compliance with institutional branding guidelines, accessibility standards, and copyright regulations.
• Plan and supervise implementation of additional digital media production capacity.
• Manage and oversee technology contracts and renewals, CDE technology inventory, and budget planning. Manage department administrative personnel to provide support to the rest of the department.
• Develop and maintain strategic relationships with external vendors and internal University clients and departments. Serves on cross-functional University committees.