What are the responsibilities and job description for the Applications Support Analyst position at The University of Texas at Arlington?
Purpose of Position
The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries.
Essential Functions
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
https://www.uta.edu/hr/employee-benefits
The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries.
Essential Functions
- Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools.
- Organizes and presents immigration-based information, analysis, results, and interpretations clearly and effectively.
- Evaluates and responds to data requests originating from within and outside the institution.
- Collaborates internally to improve the accuracy of data entered and stored in immigration applications.
- Monitors and communicates data issues to superiors.
- Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, and database.
- Serves as a liaison between application functional users and Office of Information Technology teams, collaborating with administrative staff, multiple vendors, and IT service providers.
- Continuously performs statistical analysis on application usage.
- Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).
- Reviews technical specifications of future phases of SEVIS and Sunapsis, upgrades office technologies, and makes related recommendations.
- Manages the Office of International Education Technology Team; reviews the team’s progress on tasks regularly, prioritizes tasks, escalates issues and risks appropriately to resolve problems, and reduces project risk.
- Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.
- Oversees the department website and provides support for content management.
- Assesses current needs and future areas for improvement of the website.
- Performs other duties as assigned.
- Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline and two (2) years of experience in data analysis and reporting or a related area.
- Experience with SAS reporting and/or statistical analytics, preferably in a higher education environment.
- Experience with SEVIS and SEVIS batch processing, supporting large relational databases, designing websites, and managing international student records software.
- Demonstrated experience leading technical projects and collaborating with multiple stakeholders.
- Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability.
- Ability to display attention to detail and accuracy.
- Excellent organizational, teamwork, problem-solving, and communication (verbal and written) skills.
- Ability to communicate and collaborate with people at all levels of the organization.
- Ability to multitask, organize data, conduct research, and communicate technical details to users.
- Ability to work under pressure and meet deadlines.
- Ability to analyze the needs of the office to design business processes that streamline and improve the collection and integrity of student data.
- Ability to work independently.
- Working knowledge of Sunapsis and the PeopleSoft records management system is preferred.
- Knowledge of F-1 student regulations is preferred.
- Monday through Friday; 8:00am through 5:00pm.
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
https://www.uta.edu/hr/employee-benefits