What are the responsibilities and job description for the Application Administrator, Information Technology position at The University of Tennessee at Chattanooga?
Job Description
The Application Administrator position supports software applications and servers managed by Enterprise Systems. The position involves software installation and maintenance, application administration, problem resolution, systems security, and planning and implementation of system upgrades. Application administration duties are performed on a variety of operating systems including Windows, Linux, and cloud-based hosting environments/services.
Responsibilities
Enterprise System Support
Qualifications
Minimum: Requires a bachelor’s degree in a relevant field and two years of relevant application administration experience, or an equivalent combination of education, training, and experience.
Preferred: 2 years of application administration experience, experience installing and configuring enterprise applications, experience with software testing and troubleshooting, and experience with server operating systems and databases are preferred.
The Application Administrator position supports software applications and servers managed by Enterprise Systems. The position involves software installation and maintenance, application administration, problem resolution, systems security, and planning and implementation of system upgrades. Application administration duties are performed on a variety of operating systems including Windows, Linux, and cloud-based hosting environments/services.
Responsibilities
Enterprise System Support
- Application Support: Provides support for assigned systems managed by Enterprise Systems, which include software applications, email administration (O365, Google), identity management (LDAP, AD), etc. Performs routine, complex, and emergency tasks to ensure and maximize service availability and application functionality
- Functional & Technical Assistance: Provides high-quality functional/technical support and training for areas, processes and technologies. Coordinates with partner IT and users to support departmental systems across campus.
- Problem Solving:Performs advanced problem analysis, outlines resolution options, and takes appropriate actions to resolve problems.
- Documentation: Documents business practices and technical specifications accurately and maintains up-to-date records of tools and technologies used in implementing solutions.
- Performance Monitoring:Monitors systems and propose software updates and tuning to enhance system performance and security; develops a plan for testing, implementing, and measuring the results of system performance.
- Under the direction of leadership, ensures the proper design and installation of enterprise systems
- Coordinates with customers, technical staff, and leadership to establish timelines for updates and maintenance
- Installs and provides updates and configuration changes for enterprise systems
- Proactively schedules maintenance windows for systems and devices
- Ensures that system updates/upgrades integrate with the other existing systems
- Decommissions services that are no longer in use and/or replaced by a newer service
- Provides recommendations for existing and emerging technologies along with participating in complex technical analysis
- Works closely with customers, analyst staff, and management to gather requirements, develop estimates and execute the overall implementation plans
- Evaluates technical requirements to provide time and cost estimates and assists with recommendations on how to proceed
- Directly performs the design, development, and testing of solution components
- Develops and maintains software requirements specification and architecture (design) documents
- Knowledge of enterprise applications and support procedures
- Knowledge of cloud computing and services
- Knowledge of ITIL escalation procedures and service level agreements (SLA's)
- Effective skills in research and analysis, project planning and implementation
- Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors
- Effective customer service skills to engage customers, resolve issues with a sense of urgency, and communicate in a timely manner
- Excellent decision-making, time-management, and planning skills
- Customer-centric approach to problem-solving
- Ability to be an enthusiastic and resourceful team member
- Ability to be a self-starter and motivated to move projects forward
- Ability to manage competing priorities in a highly demanding environment
Qualifications
Minimum: Requires a bachelor’s degree in a relevant field and two years of relevant application administration experience, or an equivalent combination of education, training, and experience.
Preferred: 2 years of application administration experience, experience installing and configuring enterprise applications, experience with software testing and troubleshooting, and experience with server operating systems and databases are preferred.