Senior Information Technology Systems Administrator

Description:

The Senior Information Technology Systems Administrator works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while reinforcing our company standards. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.

Responsibilities:

The Senior Information Technology Systems Administrator is responsible for guiding teammates through all system and network administration, installing and troubleshooting all computer systems and programs, as well as reviewing and identifying new systems and programs to ensure effective and efficient systems and network operations for ModWash and Hutton Development.

Qualifications:

• 5 years of experience in a similar role
• Advanced knowledge of proficiencies with Microsoft SharePoint, Windows 10 or 11, and Office 365
• Advanced knowledge of software and hardware components, and demonstrated capability with installation
• Advanced knowledge of system software installation processes and troubleshooting
• Advanced experience troubleshooting network systems and Wi-Fi Connectivity
• Knowledgeable and current with a wide range of software and hardware components
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to multi-task while remaining organized under deadlines
• Intent to act with integrity, professionalism, and confidentiality

Position Requirements:

• Assist Director of Information Technology with internal processes and procedures, as well as special projects for the department
• Advanced knowledge of system installations and configurations of hardware and software components
• Repair or replace damaged hardware
• Ability to upgrade systems to enable compatible software
• Install and upgrade patches as needed
• Review, test, and evaluate new technology for company advancement
• Provide feedback on company selected software, hardware, and networking issues
• Troubleshooting hardware and software issues, as well as provide efficient resolution
• Primary IP telephone setup and configuration administrator
• Primary active directory administrator
• Primary Office 365, Teams, OneDrive administration
• Advanced knowledge of software installation processes and troubleshooting
• Advance experience troubleshooting network systems and Wi-Fi Connectivity
• Set up new employee system accounts and issue property
• Retrieve property from separated employees and properly clear data, and store for future use
• Assist employees with internal workstation movements, ensuring operational setup and connectivity
• Perform other related duties as assigned
   

Physical Requirements:

• Prolonged periods of sitting at a desk may be required
• Minor travel potential
• Ability to lift 30 pounds if needed

Who you are:

• Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.
• Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
• Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
• Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing customer service by using my imagination. I have a Servant’s Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times:

• Experience 

• I get guests comfortable by smiling, making eye contact, and offering amenities. 
• I will deliver mind blowing customer service by using my imagination. 
• I have a Servants Heart and will create great memories. 
• I show that I care by expressing my intentions. 

• Efficiency 

• I recognize my customers time is a luxury. 
• I have a massive sense of urgency. 
• I will provide accurate and timely information. 
• I am mentally present and focused. 
• I am organized and prepared. 

• Safety 

• I am committed to following process to ensure the safety of all. 
• I take action if I see unsafe conditions or behavior. 
• I avoid distractions and strive for excellence in my workmanship. 
• I am protective of company resources and materials. 

• Image 

• I project a professional image and positive energy. 
• I take ownership in the cleanliness of the property. 
• I am passionately focused on self-improvement and learning. 
• I represent the ModBrand with pride. 

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time