What are the responsibilities and job description for the Network Technician position at The University of Pittsburgh?
Network Technician
At Pitt-Bradford, keeping our campus connected is essential to student success. We’re looking for a skilled and dependable technician ready to make a real difference in the technology experience of our community.
We invite you to apply to be our next Network Technician. The Network Technician supports the network, voice, multimedia, and related access control infrastructure at the University of Pittsburgh at Bradford and the University of Pittsburgh at Titusville. The position is responsible for the reliable operation, performance, documentation, and security of campus network systems, with primary ownership of the residential network and wireless environment and shared responsibility for academic, administrative, and safety-critical systems. This position participates in scheduled and emergency off-hours maintenance as needed.
Benefits: Excellent benefits package, including retirement plan with up to 8% employer match; group medical insurance, life insurance, optional vision, and dental insurance; and generous vacation, sick and personal time. For more information visit https://www.hr.pitt.edu/careers-pitt/why-work-pitt.
Provides technical support for moderately complex voice infrastructure and/or equipment. Performs advanced telecommunications and maintenance tasks, provides advanced end user support, and serves as point of escalation for complex requests. Configures, installs, and utilizes voice network monitoring and configuration tools. Assists in evaluation and design of voice systems and serves as an occasional team lead for lower-level team members.
- Maintain the residential network and wireless environment, troubleshooting performance issues and ensuring a reliable, high-quality experience for students.
- Manage campus Layer 2 network infrastructure, including switches, wireless controllers, access points, voice systems, and multimedia connectivity across academic and administrative buildings.
- Maintain accurate network documentation, perform configuration backups, firmware updates, and support security compliance, audits, and incident response activities.
- Mentor student technology assistants and cross-train with campus IT staff to ensure consistent service coverage and operational continuity.
- Bachelor’s degree preferred or equivalent combination of education and progressively responsible experience.
- Minimum of two years of hands-on experience with enterprise network systems, including operation, maintenance, and troubleshooting.
- Experienced working knowledge of Cisco-based switching and wireless platforms, and enterprise networking concepts such as VLANs, IP addressing, DNS, and DHCP.
- Working knowledge of voice and unified communications systems, including VoIP, Microsoft Teams phones, and multimedia network connectivity.
- Cisco Certified Network Associate (CCNA) required, or willingness and ability to obtain CCNA certification within the 6-month provisional employment period.
Physical Effort
Moderate physical effort required. May be required to stand/move for several hours at a time. May be required to move objects up to 50 pounds with or without assistance of equipment.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.