What are the responsibilities and job description for the Generalist (NCAA, Information Services, Degree Works) position at The University of North Carolina Greensboro?
Position Type
Staff
University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.
Position Summary
Reporting to the Senior Assistant Registrar, the Student Services Specialist position serves as the primary NCAA certifying officer for UNCG/University Registrar’s Office; reviews final grades/degree progress for student athletes to ensure they have met academic eligibility based on rules/requirements, coordinates with Athletics Office regarding the NCAA certification process and monitors academic records for any change that could affect eligibility/degree progress. This position also serves as the first point of contact within the Registrar’s Office and provides the highest level of customer service in all interactions with students, faculty, staff, parents/families and community members. Additionally, this position will collaborate with the Degree Works team to ensure delivery of degree planning/tracking services. To that end, this position assists with processing curriculum substitutions and waivers, provides functional support to students/faculty/staff, participates in the roll out of Degree Works enhancements to campus constituents, assists with facilitating training workshops and supports consistency between Degree Works and the University Catalog.
Minimum Qualifications
BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
- 1 year of related work experience
- Experience in Higher Education
- Knowledge and expertise in the concepts, principles, and practices related to NCAA and policies that govern its practice and implementation
- Ability to meet strict timelines/deadlines
- Experience with Banner, Canvas, WebFocus, Degree Works and Starfish
- Problem solving, written/verbal communication, teamwork, customer service, multitasking, prioritization, confidentiality/discretion, autonomy
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants
Applicants are required to upload a list of at least three (3) professional references that includes:
- Name
- Company Name
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Recruitment Range
$45,000 - $47,805
Org #-Department
University Registrar's Office - 10204
Work Hours of Position
8 A.M - 5 P.M., M-F, some evenings and weekends may be required
Number of Months per Year
12
Posting Requirements
Job Family
Information & Education
Career Banded Title
Student Services Specialist
Open Date
10/31/2025
Close Date
11/14/2025
FTE
1.000
FLSA
Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency
Salary : $45,000 - $47,805