What are the responsibilities and job description for the Information Technology Technician position at The United Methodist Children's Home?
Description
Information Technology Technician
Jackson Campus
General Job Summary: Coordinate, plan, and supervise the information technology needs of the Methodist Children’s Homes of MS “MCH”.
Essential Job Functions:
- Assist with IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Collaborate with external vendors for IT services, hardware, and software procurement
- Oversee IT projects from initiation to completion, ensuring they are delivered on time and within budget
- Negotiate contracts and agreements to ensure favorable terms for the organization
- Troubleshoot hardware and software issues related to internal IT
- Provide technical support to end-users and resolve IT-related issues in a timely manner
- Develop and enforce IT policies and procedures to ensure the security and integrity of the organization's information
- Plan for future technology needs and assess the feasibility of technology upgrades
- Develop and deliver training programs to enhance employees’ IT skills and awareness
- Coordinate with different departments to understand their technology requirements and implement solutions accordingly
- Stay informed about industry best practices and emerging technologies to continually enhance IT policies
- Provide maintenance assistance as needed
Requirements
Knowledge & Experience
Associate’s Degree in Information Technology, Computer Science, or a related field, Bachelor’s preferred
5 plus years’ experience in Information Technology
Experience in working with IT projects and rolling out IT infrastructures across various technologies
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Effective communication and interpersonal skills
Ability to prioritize tasks and manage time effectively
Strong critical thinking and decision-making skills
Strong ability to prioritize tasks
Firm grasp on IT infrastructure and operations best practices
Skills/Working Conditions
Must maintain valid Driver’s License and an acceptable driving record
Must be insurable by Methodist Children’s Homes insurance carrier
Must be able to work flexible schedule and shifts including overnights, weekends, holidays and extended periods of time
First Aid, CPR, Universal Precautions, and medication administration
Physical Requirements
Must provide a negative drug screen result prior to employment
Must pass a pre-employment physical and on-going physical assessments as required
Have the ability to demonstrate organizational, management, and leadership skills
Have the ability to generate multiple solutions to meet the changing needs of clients, staff, and communities
Have the ability to communicate professionally, in both verbal and written formats, with consumers, including, but not limited to parents, supervisees, colleagues, and community service providers