What are the responsibilities and job description for the Bar & Lounge Host position at THE UMSTEAD HOTEL & SPA?
The Bar and Lounge Host is responsible proactively welcoming, greeting and managing the Bar and Lounge reservations list and seating flow in accordance with The Umstead Hotel standards.
Job Requirements:
- Report to work at the scheduled time, neatly groomed and in a clean uniform
- Efficiently and accurately take reservations with special occasions and allergies noted properly
- Proactively greet guests as they arrive to the host stand and assist with guest questions, as needed
- Accurately communicate with Servers any and all notes for each table
- Assist in the clearing and resetting of tables, if necessary
- Display a cordial, accommodating, and hospitable disposition while interacting with guests
- In addition, other duties may be required as directed by your Manager
Physical Requirements:
- Must be able to continuously stand/ walk a minimum of 8 hours.
- Must be able to periodically lift and carry up to 15 lbs. over the course of a shift.
- Must be able to bend, kneel, push and pull over the course of a shift.
- Ability to read, write and communicate effectively in English, both written and oral.
- All employees must maintain a neat, clean and well-groomed appearance per The Umstead Hotel standards.
- Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
- Must be able to operate Bar and Lounge equipment.
- Must be able to work a flexible shift that includes nights, weekends and holidays.
Education:
High school or equivalent education required.
Experience:
Minimum of 1-2 years of customer service experience. Restaurant or hotel experience preferred.
Licenses or Certificates:
Ability to obtain and/or maintain any government required licenses, certificates or permits.