What are the responsibilities and job description for the Reservations Agent position at The Tree Farm Operating Company LLC?
We are looking for a friendly and detail-oriented Reservation Agent to manage customer reservations and inquiries at The Tree Farm. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle multiple tasks efficiently.
Primary Responsibilities
- Complete check ins and check outs
- Answer inquiries of room rates, outlets, area location, room type and availability
- Accommodate room changes expediently
- Making sure all of a group’s reservations are properly input and the billing for each is set up correctly
- Follow up with Accounting on any billing problems after the group has departed
- Report any negative and/or positive requests or comments from members and guests to the manager
- Demonstrate respect, sensitivity and concern for guests’ needs
- Assist guests with billing inquiries, reservation modifications, and cancellations.
- Support the team in achieving revenue goals through efficient booking and upselling
- Ability to operate office equipment and industry specific software (ADP, Jonas Chorum PMS, etc.)
- Work closely with and maintain communication with the Membership Services, Food & Beverage Department, and Cabins Teams to provide our guests with an exceptional experience from arrival to departure.
- Maintain a clean and neat work area.
- Maintains consistent branding across all member-facing communications, ensuring visual and messaging alignment with The Tree Farm standards.
- Practices, upholds, and promotes the core values, policies and procedures, and standards of The Tree Farm
- Participating in team meetings with the Night Auditor to discuss operational improvements and guest feedback.
- Assists with other work-related duties as assigned
Minimum
- High School graduate or equivalent.
- Minimum of 3 years of experience in hospitality, private clubs, customer service, or an administrative support role.
- Be able to excel in a time sensitive, demanding environment while remaining calm and working well under stress and pressure.
- Must maintain confidentiality and exercise sound judgment in handling sensitive member and The Tree Farm information.
- Available for weekends and holidays, as well as mornings and evenings.
- Ability to compute accurate mathematical calculations
- Must have valid driver's license
Salary : $18 - $23