Sales Development Manager

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to corporate social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

The Sales Development Manager leads a high-performing team of Inside Sales Executives responsible for driving revenue, passenger growth, and travel advisor productivity through digital-first engagement. This role is accountable for delivering team performance against defined KPIs while guiding strategy, execution, and continuous improvement of inside sales practices.

With a focus on turning whitespace, new, and underperforming partners into high-value bookers, the Inside Sales Manager brings sales leadership, strategic coaching, and commercial acumen to ensure TTC Tour Brands deepens market penetration, accelerates advisor activation, and builds long-term partner loyalty.

KEY RESPONSIBILITIES

Team Leadership & Performance Management

• Lead, coach, and inspire a team of Inside Sales Executives to consistently meet and exceed KPIs, including revenue, passenger growth, and agent activation metrics.

• Conduct regular performance reviews, one-on-one coaching, and skills development sessions focused on consultative selling, advisor engagement, and conversion strategy.

• Set weekly and monthly priorities, monitor progress against goals, and provide real-time feedback to drive results.

Sales Strategy & Execution Oversight

• Translate business goals into clear sales strategies and execution plans for the inside sales team.

• Ensure outreach activities are high-impact, data-informed, and aligned with TTC’s partner segmentation and brand priorities.

• Establish and enforce cadence discipline (call/email/video) across teams to maximize partner engagement and conversion.

Pipeline Management & Reporting

• Monitor team performance using Salesforce dashboards and KPI reporting tools; provide insights, coaching, and adjustments based on outcomes.

• Ensure proactive management of advisor pipeline — from onboarding through activation to loyalty — using defined sales workflows.

Cross-Functional Collaboration

• Collaborate with Marketing, National Accounts, Field Sales, and CRM teams to support campaigns, drive demand, and ensure advisor follow-up is executed with urgency and quality.

• Act as a liaison between inside sales and other commercial teams to align strategy, share insights, and resolve barriers to partner growth.

Recruitment, Onboarding & Enablement

• Support hiring, onboarding, and training of new Inside Sales Executives.

• Ensure team members are equipped with brand knowledge, product expertise, sales tools, and up-to-date messaging to drive bookings.

Sales Culture & Continuous Improvement

• Champion a high-performance, results-oriented culture that celebrates success and encourages innovation.

• Identify process improvements, test new digital sales tactics, and continuously refine the inside sales model for scale and effectiveness.

KEY OUTCOMES & KPIs

• Revenue and passenger growth across assigned partner segments

• Increased conversion and productivity from new and underdeveloped accounts

• Expanded share of wallet and brand loyalty among advisors

• High team engagement and consistent performance-to-target

EXPERIENCE & QUALIFICATIONS

• 5 years of sales experience, with 2 years managing inside sales, account development, or contact center teams

• Proven ability to lead high-output teams in a KPI-driven environment

• Travel industry or B2B2C sales experience preferred

• Strong understanding of sales pipeline management, performance reporting, and digital engagement best practices

Skills & Competencies:

• Strategic sales leadership with a hands-on management style

• Coaching and development skills with a focus on commercial outcomes

• Excellent communicator, motivator, and influencer

• Data-driven decision maker with a bias for action and improvement

Technical Skills:

• Salesforce proficiency required; comfort with dashboards, activity tracking, and campaign reporting

• Experience with Microsoft Teams, CRM journeys, and project management tools (e.g., Monday.com) preferred

TRAVEL REQUIREMENTS

• Some travel required; may include occasional team meetings or trade events

SALARY DESCRIPTION

$85,000 - $95,000