Lead Electronic Monitor

Lead Electronic Monitor
Location: Jacksonville, FL
FLSA Status: Non-Exempt
Department: Operations
Reports To: Facility Director

Position Overview

The Lead Electronic Monitor provides day-to-day operational leadership for the Electronic Monitoring function, ensuring continuous compliance with court orders, contractual requirements, program policies, and safety standards.

This position serves as the primary functional lead for Electronic Monitoring staff and acts as the first point of escalation for alerts, incidents, technical issues, and operational concerns. The Lead Electronic Monitor also performs hands-on monitoring duties, supports staff through coaching and training reinforcement, and serves as a liaison between frontline staff, management, vendors, and external stakeholders.

The ideal candidate is dependable, detail-oriented, calm under pressure, and experienced in electronic monitoring, community corrections, residential programs, or a related setting.

Why Join The Transition House

At The Transition House, we believe strong teams create strong outcomes. Our work is centered on accountability, rehabilitation, and opportunity for individuals transitioning back into the community.

We are committed to supporting our employees through professional development, a collaborative work culture, and a workplace that values both mission impact and employee well-being.

Key Responsibilities

• Maintain day-to-day operational oversight of Electronic Monitoring operations
• Provide direction, coaching, mentoring, and support to Electronic Monitoring staff
• Assist with onboarding, training, and reinforcement of monitoring procedures
• Monitor daily workflows to ensure proper coverage, timely responses, and compliance with procedures
• Serve as the first point of escalation for staff questions, alerts, violations, technical issues, and operational concerns
• Install, orient, and remove electronic monitoring devices in accordance with court orders and program standards
• Monitor assigned clients to ensure compliance with court orders, supervision conditions, and program rules
• Respond to alerts, violations, and equipment notifications in accordance with policy and contractual timelines
• Review monitoring logs and documentation for accuracy, completeness, and timeliness
• Ensure proper escalation and documentation of violations, incidents, safety concerns, and equipment issues
• Maintain inventory control and accountability for electronic monitoring equipment, including active, idle, and stored devices
• Conduct routine inspections to identify maintenance concerns, malfunctions, or equipment loss
• Serve as the primary operational liaison with electronic monitoring vendors, including Attenti
• Identify recurring technology or equipment issues and recommend process improvements
• Support safety, security, and emergency response procedures for staff, clients, visitors, volunteers, and the surrounding community
• Prepare and maintain accurate reports, logs, and forms using proper format, grammar, and spelling
• Read, interpret, and enforce applicable policies, procedures, emergency plans, and directives
• Attend required staff meetings, trainings, and briefings

Required Qualifications

Education

High School Diploma or GED required

Experience

Minimum of two years of experience using computer-based systems

Experience in electronic monitoring, community corrections, residential programs, or a related setting

Ability to work in a structured, safety-sensitive, or high-accountability environment

Willingness to work with justice-involved or at-risk populations

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Licenses / Certifications

Valid Florida driver’s license in accordance with Florida Statute 322.031(3)

Ability to pass a background screening and meet Florida Department of Corrections requirements, if applicable

Preferred Qualifications

Prior lead or supervisory experience in electronic monitoring or a related field

Experience working with justice-involved or at-risk populations

College coursework or degree in criminal justice, social services, or a related field

Schedule Expectations

Full-time schedule

Evenings, weekends, holidays, and on-call coverage may be required based on operational needs

Overtime may be available based on operational needs

Benefits

Comprehensive Benefits Include:

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan

Generous Paid Time Off:

Up to 25 days of PTO based on tenure

7 Wellness Days annually

11 Paid Holidays plus 1 Floating Holiday

Work-Life Balance & Growth:

Flexible scheduling options based on operational needs

Professional development support

Additional Perks:

Employee discount programs

Referral bonuses

Culture

At The Transition House, your mental health is our top priority.

We strive to create a workplace grounded in collaboration, accountability, and balance. By supporting our employees, we strengthen our ability to make a lasting impact in the communities we serve.

Equal Opportunity Employer

The Transition House, Inc. is an Equal Opportunity Employer.

Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status, or any other protected characteristic under applicable federal, state, or local law.

ADA Accommodation Statement

The Transition House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Applicants who require an accommodation to participate in the application or interview process should contact Human Resources.