What are the responsibilities and job description for the Trailer Rentals & Customer Service Specialist position at The Trailer Ranch?
Customer Service Specialist/Rental Assistant
Location: Ozark, MO
Job Type: Full-Time
Compensation: Hourly
Expected Earnings: $18.00/Hour - $20.00/Hour
The Trailer Ranch is looking for a Customer Service Specialist/Rental Assistant to join our growing team in Ozark, Missouri. This is a front-line role for someone who knows how to treat customers like VIPs, follow up fast, stay organized, and help drive revenue in a busy dealership environment.
Bi-Lingual Preferred!
This role includes assisting customs in-person, over the phone, and both online and email interactions. A huge emphasis will be on trailer rentals, scheduling, organization, communication and day-to-day dealership support. The right person will be comfortable talking with customers in person, over the phone, and online.
We are looking for a happy, motivated, customer-focused person who can build relationships, follow through, and help customers find the right trailer for their needs.
What you’ll do
- Greet walk-in customers and deliver a strong first impression
- Answer phone calls and internet inquiries quickly and professionally
- Work as a team!
- Rent trailers and help guide customers through the rental process
- Follow up with customers consistently and effectively
- Process rentals, scheduling, POS and safely hook up trailers.
- Handle basic paperwork, POS tasks, and computer-based dealership systems
- Inspect and perform safety evaluations on rental trailers coming in and going out.
- Manage and keep rental accessories in order & maintained (straps, keys, locks, wenches, etc)
What we’re looking for
Customer service is the top priority in this role. We want someone who knows how to make customers feel welcome, valued, and taken care of from the first conversation to the final sale. Someone self-motivated, driven, takes initiative and can take ownership of the role and tasks. Team player is a must!
The right candidate will be:
- Highly customer-service oriented
- A self-starter with initiative
- Organized and dependable
- Good with computers and able to learn software quickly
- Bi-Lingual is a PLUS!! English/Spanish
- Strong on follow-up and communication skills
- A team player who also works well independently
- Comfortable around trailers, equipment, and a dealership environment
- Positive, upbeat, and professional
Requirements
· Minimum 2 years of customer service experience
- Strong customer service skills with the ability to treat customers like VIPs
- Must be available to work Saturdays till 2pm.
- Must be able to communicate with customers online in a professional and timely manner
- Must be comfortable learning and using online selling tools, messaging platforms, and social media systems for business
- Comfortable around trailers, equipment, etc.
- Must know the basics of a trailer including how to properly hook up and towing basics.
- Ability to lift up to 50 lbs
- Ability to work outdoors from time to time
Preferred qualifications
- Bi-lingual preferred! English/Spanish
- Customer service experience in a related field such as trailer, vehicle, equipment, truck, or similar environment
- Trailer knowledge and experience
- Farm or livestock familiarity, especially the ability to speak knowledgeably with customers about horse or cattle trailer needs
- Strong social media marketing skills, especially Facebook Marketplace and Facebook business promotion
- Experience using social media to help generate leads, promote inventory, and support the sales team
- Ability to create effective online listings, posts, and customer follow-up messages
- Experience with online selling, digital lead generation, or social media-based customer engagement
Why join The Trailer Ranch
- Family-oriented culture
- Locally Owned Business
- Growing company
- Opportunity for advancement
- Strong reputation
- Commission and bonus potential
- Leadership opportunities over time
- Stable industry
- Customer-first environment
Who will not be a fit
- Lazy order-takers
- People who dislike answering phones or following up with leads
- People who need constant direction
- High-pressure, slick salespeople who do not value customer relationships
- People who are weak with computers or resistant to learning systems
If you are driven, customer-focused, organized, and ready to help a growing dealership go to the next level, we would like to hear from you.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20