What are the responsibilities and job description for the Administrative Assistant (RESCOM) position at The Townsend Corporation?
Who we are:
Townsend Company LLC and Gunnison Tree Service are industry leaders in utility vegetation management and right-of-way services, supporting electric utilities and infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and storm response services. Gunnison Tree Service, founded in 1999 by Matt Cathell, has grown from a small family-owned tree care company into a trusted leader in vegetation management in the Atlanta market. Together, our companies and subsidiaries are committed to safety, operational excellence, and protecting critical power infrastructure while providing rewarding career opportunities for our employees.
We Offer:
Townsend Company LLC and Gunnison Tree Service are industry leaders in utility vegetation management and right-of-way services, supporting electric utilities and infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and storm response services. Gunnison Tree Service, founded in 1999 by Matt Cathell, has grown from a small family-owned tree care company into a trusted leader in vegetation management in the Atlanta market. Together, our companies and subsidiaries are committed to safety, operational excellence, and protecting critical power infrastructure while providing rewarding career opportunities for our employees.
We Offer:
- Weekly pay
- Paid Time Off amp; Health Benefits.
- Growth amp; Development within the company.
- 401k 4% match
Administrative Assistant Summary:
The Administrative Assistant (RESCOM) supports the day-to-day operations of the Residential and Commercial business unit. This role plays a critical part in ensuring efficient office operations, job scheduling, billing, and customer communication.
Working closely with operations, sales arborists, and leadership, this position helps coordinate workflow, maintain accurate records, and support financial processes such as invoicing and accounts receivable. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Duties/Responsibilities:
Administrative amp; Office Support
Duties/Responsibilities:
Administrative amp; Office Support
- Answer and direct phone calls, emails, and internal communications
- Maintain calendars, schedule meetings, and coordinate appointments
- Prepare reports, correspondence, and operational documents
- Maintain organized filing systems (electronic and physical)
Operations amp; Scheduling Support
- Schedule jobs for residential and commercial operations
- Coordinate scheduling meetings with operations teams
- Work directly with Sales Arborists to schedule and adjust jobs
- Ensure job schedules are accurate and updated in real time
Billing amp; Financial Support
- Invoice completed jobs in a timely and accurate manner
- Perform data entry and maintain financial records
- Audit accounts receivable for accuracy
- Support AR collections efforts and follow up on outstanding balances
- Assist with new vendor setup and documentation
Data Management amp; Reporting
- Enter, update, and maintain data across internal systems
- Generate and assist with operational and financial reports
- Ensure accuracy and integrity of company data
Collaboration amp; Communication
- Partner with operations, sales, and leadership teams to support business needs
- Provide excellent customer service to internal and external stakeholders
- Handle sensitive and confidential information with professionalism
Qualifications
Education
- High School Diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
Experience
- 2 years of administrative, office support, or related experience
- Experience supporting operations, scheduling, or billing functions preferred
Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Strong organizational and time management skills
- Excellent written and verbal communication
- High attention to detail and accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Ability to work independently and as part of a team
- Identify process gaps and drive practical solutions
Preferred Skills
- Experience with CRM or operational systems (SingleOps, NetSuite, Arborgold, Aspire, etc.)
- Familiarity with scheduling and invoicing workflows
- Experience with accounts receivable and collections processes
Work Environment
- Office-based role with standard business hours
- May require occasional overtime based on business needs
Join a team that values safety, reliability, and professional development. At Townsend Company LLC. and Gunnison Tree Service, our employees, play a critical role in supporting the nation’s electric infrastructure through quality vegetation management and right-of-way services. If you enjoy working outdoors, take pride in your work, and want to be part of a dynamic and growing team, we encourage you to apply and build a rewarding career with us.