What are the responsibilities and job description for the Police Dispatcher position at The Town of Shrewsbury?
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Weekly Hours: 37.33 Hours / Week
Title: Dispatcher
Location: Police Department
Bargaining Unit: New England Police Benevolent Association, Local # 122
Salary Range: $26.28 - 36.68 / per hour
Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers
Summary:
About Us:
The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.
Key Responsibilities:
- Receive and process emergency and non-emergency calls for service
- Dispatch police and other emergency personnel in a calm, accurate, and timely manner
- Maintain detailed records of calls, responses, and unit locations
- Operate communications systems, databases, and other dispatch technology
- Provide information and support to officers, other departments, and the public
Multitask effectively in a high-pressure environment, maintaining professionalism at all times
What We’re Looking For:
- Excellent verbal communication and listening skills
- Ability to stay calm and make quick, sound decisions under pressure
- Detail-oriented and highly organized with strong multitasking abilities
- Self-disciplined, reliable, and committed to community service
Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required
Benefits:
The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.
How to Apply:
Salary : $26 - $37