What are the responsibilities and job description for the Senior Manager, Logistics Systems position at The TJX Companies, Inc.?
Manager of Logistics Systems
The TJX Logistics organization leverages technology in support of the timely and cost-effective movement of merchandise through our logistics network. As a member of the Strategy & Analytics team, the Manager of Logistics Systems is responsible for the strategic management of a portfolio of systems, supporting various functional areas within the logistics organization. With collaboration across stakeholders, this role will lead the effort to centralize processes and controls in the design, implementation, enhancement, and support of existing and new technology.
What you'll do
- Manage key software provider relationships, in collaboration with TJX IT and TJX Sourcing Procurement teams
- Develop and maintain Logistics technology partner profiles, including contract details, SOWs, key contacts, etc.
- Act as key business escalation point for system disruptions. Liaison with IT and technology partner as needed to drive issue resolution.
- Organize and manage continuous improvement efforts for logistics systems, in collaboration with key stakeholders
- Align with business stakeholders and IT on the prioritization of initiatives, supporting resource planning and delivering value
- Support Logistics Systems long range technology road mapping efforts
- Develop direct staff on key system competencies, processes, and controls
- Lead technology partners and internal stakeholders in the development of system training programs
- Support the creation and maintenance of system process mapping/documentation
- Provide oversight for system related SOP development/maintenance
- Lead development of system health metrics, in support of proactive issue identification and resolution
- Engage regularly with internal customers and stakeholders to review system performance and align short/long term objectives
- Manage and evolve a team focused on system configuration and support
Minimum Requirements
- Experience managing or supporting logistics, supply chain, or operational technology systems
- Strong understanding of system design, implementation, enhancements, and continuous improvement
- Experience leading cross‑functional initiatives with IT/Product, business stakeholders, and external technology partners
- Proven ability to manage vendor relationships, contracts, and SOWs
- Experience developing process documentation, SOPs, and system training programs
- Strong analytical skills with the ability to develop and interpret system health metrics and business KPIs
- Demonstrated leadership experience, including developing and managing a team
- Excellent communication and stakeholder engagement skills