Senior Operations Manager

All Pro Cleaning Systems is an established and highly recognized commercial cleaning company with over 30 years of experience in the industry, serving over 450 companies in the Eastern and Central Massachusetts areas.

We are currently seeking a SR. OPERATIONS MANAGER to oversee client sites across various industries. This position requires flexibility to work various hours as needed, but will be mainly Monday - Friday, 8:30PM - 5PM.

POSITION SCOPE: The Sr. Operations Manager provides daily field support to our network of local service providers. Support provided includes training, guidance on starting new clients, inspections of service providers’ performance and compliance within the All Pro Cleaning model, assistance with troubleshooting customer requests/complaints, and coordination of site visits for accounts.

If offered this position, you can expect a competitive base salary commensurate with experience, commissions, bonus opportunities, a generous 401 (k) plan, a car allowance, and the opportunity to expand your career based on performance. 80% of your time will be in the field, and 20% will be in the office/work from home for administrative tasks.

Responsibilities:

• Recommending solutions and ongoing training to improve customer service levels
• Identifying additional special service opportunities to assist in increasing revenue
• Thoroughly documenting and providing reports on customer visits
• Providing guidance to service providers in troubleshooting customer requests/complaints or deficiencies identified during client inspections
• Assisting with new customer start-ups, ensuring the scope of work has been completed
• Plan to perform cleaning services along with floor technician responsibilities, including stripping and waxing, carpet extraction, floor buffing, team cleaning training, etc.

The winning applicant must have the following characteristics:

• Excellent communication skills, both written and spoken
• 10 years of relevant commercial cleaning experience
• Detailed knowledge of floor technician special services, such as strip and refinishing of VCT, all hard floor surfaces, carpet extraction, restoration services, etc.
• The ability to estimate project jobs of various sizes and complexities, with many over 100,000sq ft
• Very detail-oriented
• Deadline-obsessed
• The ability to handle difficult conversations
• Democratic management skills
• Time management skills
• Follow through on commitment
• Tech-comfortable
• Excellent English, both written and spoken
• Must have reliable transportation

Bonus (although not required) skills include:

• Basic knowledge of Outlook email and calendar, familiarity with Apple devices
• Ability to speak Portuguese

Timeline:

• Starting as soon as we find a qualified applicant

Pay:

• If offered this position, you can expect a competitive base salary commensurate with experience, commissions, bonus opportunities, a generous 401 (k) plan, a car allowance, and the opportunity to expand your career based on performance.