Ski Concierge

POSITION: Ski Concierge

DEPARTMENT: Member Services

REPORTS TO: Ski Concierge Supervisor

DIRECT REPORTS: None

STATUS: Non-exempt, Full Time, Seasonal

SALARY RANGE: $20.00 per hour built-in-gratuities

GENERAL BENEFITS: Sick Pay, Holiday Double Pay, Bonus potential, Wellness Bonus/Ski Pass. See Benefit Summary for full list. Benefits may be subject to general applicable eligibility, waiting period, or other requirements and conditions.

POSITION SUMMARY

This position is responsible for greeting and interacting with Members and guests of The Timbers Club as well as moving and storing their equipment while providing the highest quality of personalized service to Members and staff in accordance with Club mission.

DUTIES AND RESPONSIBILITIES

• Coordinate and efficiently execute the set up for our members ski rental experience through anticipation and scheduled planning, written and verbal communication, and selfless dedication to service.
• Identify and document all Member requests and expectations in a timely manner.
• Assist with Member ski rental, boot fitting, facilitate tuning of Members personal equipment, and providing Members knowledge of the conditions/mountain terrain.
• Provide Member and guest orientation as detailed in daily job duties and with personalization to ensure the experience is positive for you and the Member.
• Maintain an organized equipment storage room.
• Be detailed in data entry as applied to charging Member and guest folios.
• Learn and understand our working software.
• Hold or obtain the rental tech certification.
• Responsible for knowledge of all safety and emergency procedures of the Club.
• Other duties as assigned.

QUALIFICATIONS

· Valid driver's license and clean driving record to be checked through insurance; CDL is not required.

· 18 years of age to be a covered driver through insurance.

· Effectively communicate both verbally and written in English, with all levels of Members, guests, and staff in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.

· Available to work flexible schedule, including early mornings, weekends and holidays based on The Timbers Club occupancy and needs.

· Service Industry Background preferred.

· Ability to take and follow directions.

· Willingness to help.

· Accuracy, attention to detail, and professionalism are mandatory while performing all duties and in contact with Members, guests, and staff.

· This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

· Ability to climb stairs, bend over, reach and stretch to load heavy luggage/equipment.

· Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.

· Push, pull bell carts and use hand trucks to move luggage/equipment.

· Driving Timbers Club vehicles in varying weather conditions including snow, ice and rain.

· Regularly work outdoors with adverse conditions with exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.

· Mobility within the town of Snowmass Village and the City of Aspen and the entire Timbers Club property.

TOOLS AND EQUIPMENT

· 14 Passenger Vans and Chevy Suburbans

· Bell carts and hand truck

· Computer, phone system and radios

· Snow shovels and ice scrapers

· Hand powered tools

· Training Manual

This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid orientation
• Paid sick time
• Paid training
• Safety equipment provided
• Vision insurance

Ability to Commute:

• Snowmass Village, CO 81615 (Required)

Work Location: In person