What are the responsibilities and job description for the Customer Care Specialist position at The Third Estimate?
NOW HIRING: Experienced Customer Care Specialists - Exterior Home Improvement Industry
Location: Solon, OH
Schedule: Full-Time, 8:00 AM-4:30 PM with rotating Saturdays (weekday off when a Saturday is worked)
Compensation: $18-$28 per hour with Uncapped Commissions
If you have strong customer service experience in the exterior home improvement industry and thrive in a high outbound call volume environment, we want to talk with you. We are specifically looking for candidates with hands-on experience in roofing, siding, windows, or doors who understand the fast-paced, customer-first nature of this industry.
At The Third Estimate, we've been serving homeowners across Northeast Ohio since 1996. Our Customer Care Specialists are the first impression of our brand - knowledgeable, professional, and committed to delivering a 5-star experience.
Why You'll Love Working Here
Location: Solon, OH
Schedule: Full-Time, 8:00 AM-4:30 PM with rotating Saturdays (weekday off when a Saturday is worked)
Compensation: $18-$28 per hour with Uncapped Commissions
If you have strong customer service experience in the exterior home improvement industry and thrive in a high outbound call volume environment, we want to talk with you. We are specifically looking for candidates with hands-on experience in roofing, siding, windows, or doors who understand the fast-paced, customer-first nature of this industry.
At The Third Estimate, we've been serving homeowners across Northeast Ohio since 1996. Our Customer Care Specialists are the first impression of our brand - knowledgeable, professional, and committed to delivering a 5-star experience.
Why You'll Love Working Here
- Consistent Schedule Work-Life Balance: Predictable hours with rotating Saturdays
- Performance-Driven Pay: $18-$28 per hour with uncapped commissions
- Supportive, Team-Oriented Culture: A workplace that feels like family
- Handle high outbound and inbound call volume with professionalism and urgency
- Use your industry expertise to guide homeowners and answer product questions
- Convert homeowner inquiries into scheduled appointments
- Partner with sales and operations for smooth handoffs and a great customer experience
- 2 years of high-volume call center experience
- Experience in exterior home improvement or construction customer service
- ? Strong communication and multitasking skills
- Comfort using CRMs and Microsoft Office
- Dependable, detail-oriented, and goal-driven
- High School Diploma or GED
- Competitive pay strong earning potential
- Growth opportunities for top performers
- A culture built on integrity, teamwork, and results
Salary : $18 - $28