Customer Service Rep

Source Office & Technology is currently seeking a friendly and ambitious individual who be responsible for a variety of tasks focused in the areas of customer service and sales support.

Key responsibilities:

• Taking incoming calls, chats, and emails from both Customers and Sales Team
• Accurately placing orders and offering product substitutes as needed
• Process orders, returns, and researching alternative products
• Complete follow up and creative problem resolution
• Courteous communication with customers and sales team.
• Flexibility between multiple systems
• Build a rapport and maintain a strong relationship with the sales force
• Provide real-time troubleshooting and support to the sales force
• Assist with all non-standard requests and find solutions to difficult order fulfillment issues
• Create pricing proposals for prospective customers
• Manage, update, utilize and run reports through company & CRM databases
• Account set up and maintenance
• Work with E-Commerce team to complete Web User set up & maintenance
• Work closely in a Customer Service capacity and with Warehouse staff to ensure customer satisfaction
• Assist as needed with order entry, price quotations, returns, tracking, etc.
• Recommend up-sell and/or better value products
• Streamline departmental processes and procedures to ensure continued efficiency and consistency
• Maintain expert working knowledge of all systems, tools, processes, and procedures set in place
• Participate in ongoing industry related education
• Facilitate team collaboration and communication throughout all departments
• Maintain customer confidence and protects operations by keeping information confidential 
• Maintain a safe and clean working environment by complying with policies, procedures, and regulations
• Other duties as assigned

Qualifications:

• Minimum of 1 year Customer Service/Sales Support -related experience
• Ability to work with Microsoft office suite – Word, Excel
• Excellent communication skills both verbal and written
• Meticulous with strong critical thinking skills
• Ability to effectively work individually or in a team environment
• Ability to meet employer's attendance policy
• Candidate must submit to a pre-employment drug screening and criminal background check
• Able to work the hours of 8am – 5pm, Monday – Friday, and occasional over-time

Compensation:

• Hourly Range of $20.00 - $23.00
• Standard benefits in accordance with Source’s benefit plan
• Eligible for Paid Time Off and paid holidays

If you are interested in applying for this position, please apply on The Supply Room Website

About the Company

Source Office & Technology a division of TSRC, Inc., is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the region’s largest independent office supply dealer with ten locations in Virginia and Maryland. A family-owned and operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

TSRC, Inc. maintains a drug free workplace.

Salary : $20 - $23