IT Support Specialist (Full Time)

Description

We are seeking a dedicated IT Support Specialist to join our team. In this role, you will be responsible for maintaining and repairing the technological systems of our company to ensure all employees have the proper working resources they need. Your duties includes hands-on troubleshooting, project leadership, and end-user support, ensuring reliable and secure IT operations in alignment with organizational standards and strategic goals. Must be able to travel between different locations as needed.

You might be the right candidate if:

• You love technology and want to share that passion with others.
• You are all-around tech savvy and for you, no task feels too small and no challenge impossible.
• You have demonstrated technical experience, a background in computer science and know your way around the backend of a computer.
• You are innovative, resourceful and understand how systems are related and connect to each other.
• You enjoy troubleshooting, resolving problems, and will remain dedicated to helping staff and members, even when they “don’t get it”
• You understand the importance of maintaining accurate equipment inventory.
• You like to stay current in technology trends and news e.g., Microsoft updates, the latest software, changes in security standards, etc.
• Have the ability to travel to and work on site at the work at both Berkeley Heights YMCA and Summit YMCA branches

Salary & Benefits:

The salary range for this role is $50,000 - $65,000, and is based on experience. The SAY offers generous employee benefits that include competitive salary, subsidized medical, dental, vision, life and long-term disability insurance, paid time off for vacation, wellness or holidays, a free YMCA family membership, discounts on Y programs and services including childcare, continued professional training and development courses, and a 12% contribution to your retirement plan upon eligibility. 

Essential Responsibilities:

Technical Support & Systems Management 

• Diagnose and resolve complex hardware, software, and networking issues on desktops, laptops, servers, and network devices.
• Install, configure, maintain, and troubleshoot desktop, laptop, tablet, and peripheral equipment.
• Lead deployment, configuration, and maintenance of IT infrastructure, including cloud services, virtualization, and security systems.
• Monitor and analyze system/server performance, logs, and network health; conduct root cause analysis for recurring issues and implement long-term solutions.
• Manage user accounts, permissions, and security policies in Microsoft 365 and other enterprise platforms.
• Oversee hardware and software lifecycle management, including procurement, upgrades, and decommissioning.
• Coordinate repair and maintenance of IT assets with outside vendors as needed.
• Maintain and optimize inventory management for all IT assets.

End-User & Team Support

• Provide technical support and guidance to end-users and junior IT staff, both onsite and remotely.
• Respond to and follow up on technical service requests via phone, email, and walk-ups.
• Develop and deliver technical training and system orientation for staff.
• Assist with special events and general office projects as necessary.
• Communicate frequently with end-users regarding the status of their issues and solutions.

Process, Documentation & Compliance 

• Develop, update, and enforce Standard Operating Procedures (SOPs) for IT processes and best practices.
• Document incidents, resolutions, and system changes in the ticketing system, ensuring compliance and audit readiness.
• Assist with hardware and software asset tracking, mapping, tagging, and inventory management.
• Support and participate in IT projects such as system migrations, network upgrades, and cybersecurity initiatives.

Organizational Engagement & Leadership 

• Participate in fundraising and philanthropy efforts as part of the organization’s mission.
• Build strategic relationships with staff, volunteers, and members to support technology initiatives and organizational goals.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

Requirements

Qualifications

• Bachelor’s Degree in Information Technology, Information Management, Cyber Security, or related discipline, or equivalent experience.
• 3 years of experience in IT support or engineering roles, preferably in multi-site or enterprise environments.
• Advanced knowledge of operating systems (Windows, macOS, Linux), networking, and hardware troubleshooting.
• Experience with cloud platforms (Microsoft 365, Azure, Google Workspace), virtualization, and remote support tools.
• Proficiency with IT ticketing systems and remote monitoring/management tools.
• Experience with Power BI or other analytics/reporting platforms is a plus.
• Relevant certifications (e.g., CompTIA A , Network , Security , Microsoft Certified IT Professional, Cisco CCNA, ITIL Foundation, Fortinet NSE) highly desirable.
• Excellent communication, organizational, and leadership skills.
• Ability to work independently, manage multiple priorities, and drive projects to completion.
• Willingness to travel between locations as needed.
• Ability to lift and carry up to 50 pounds and respond to critical situations as required. 

About the Summit Area YMCA:

We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.

Salary : $50,000 - $65,000