IT Support Specialist I

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Position: IT Support Specialist I

Location: East Hanover, NJ 07936

Job Type: Full Time

Salary: $50,000 to $55,000.00

About Pillar Care Continuum

Pillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs by supporting personal growth, independence and participation in the community. Founded in 1953 to meet the needs of children with cerebral palsy and their families, Pillar Care has steadily grown and now delivers life-affirming services to infants, children, adults and their families throughout northern New Jersey through 27 program locations. Pillar Care provides specialized programs to meet a wide range of educational, therapeutic, and social needs of people with various disabilities. The agency serves over 1,650 families each year and employs 700 full- and part-time employees.

BENEFITS: Medical, Dental, Vision, 401k (Up to 4% Match), Life Insurance, Flexible Spending Plan, 3-Weeks Paid Time Off, Paid Holidays, Employee Life Assistance Program, Access to Atlantic Federal Credit Union and NJM Insurance, Secure Advantage, Discount at Local Childcare Academy and ADP LifeMart.

Summary

The IT Support Specialist I provides first-level technical and application support for end-users across the organization. This role involves troubleshooting hardware, software, and network-related issues, as well as assisting with the implementation and maintenance of business-critical systems. The IT Support Specialist I ensures a smooth user experience by resolving service requests promptly and following IT processes and policies.

Key Responsibilities

• Install and configure Windows desktops and various software applications.
• Set up new computers, tablets, mobile phones, educational equipment, and reconfigure refurbished equipment.
• Perform setups and configurations for user onboarding and offboarding processes.
• Maintain user accounts and groups in Active Directory and Office 365 and assign security permissions.
• Respond to helpdesk tickets via phone and ticketing system, providing tier 1 and tier 2 technical support.
• Diagnose and troubleshoot issues with PCs, software, communication devices, printers, and network connectivity.
• Provide remote and on-site technical support, including travel to remote locations when necessary.
• Assist in maintaining LAN/WAN infrastructure, including troubleshooting connectivity issues.
• Support VPN users and manage ISP technologies such as fiber optics and cable modem services.
• Maintain agency VOIP systems, conference room systems, and related communication tools.
• Setup Mobile Device Management (MDM) system for devices like iPhones, iPads, Androids, and laptops.
• Support technology rollouts to new facilities.
• Assist with setting up, testing, and deploying hardware and software across locations.
• Maintain an accurate asset inventory and track IT equipment.
• Perform additional responsibilities as assigned by the IT Director.
• Use personal vehicle for travel to various agency locations when necessary.
  
  

Knowledge / Skills / Qualifications

Education & Certification:

• Completed computer technical school or relevant technical courses (A , Network , Security preferred).
• 1 year of experience in IT technical support.
  
  

Technical Skills & Experience

• Experience managing Microsoft Windows desktops and Active Directory Users and Computers.
• Familiarity with hybrid AD, Azure AD, and Microsoft 365 environments.
• Ability to install, repair, and maintain Windows and macOS systems.
• Knowledge of LAN/WAN infrastructure, TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience supporting ISP technologies like fiber optics, and cable modems.
  
  

Software & Device Management

• Familiarity with Microsoft Office 365, SharePoint, and related systems.
• Experience using MDM systems to manage mobile devices (iPhones, iPads, Windows).
  
  

Soft Skills & Abilities

• Strong technical troubleshooting skills and creative problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask effectively in a fast-paced IT environment.
• Exceptional customer service skills and a collaborative team approach.
  
  

Other Requirements

• Ability to lift equipment up to 50 lbs. and travel between locations for on-site support and hardware/software deployments.
  
  

Pillar Care Continuum is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Learn more about us please visit: Pillar Care Continuum (https://pillarnj.org/)

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