Business Development Specialist

Job Description

General position summary:

Identify and close new household goods business opportunities consistent with company goals and objectives, and to develop strong network of referral partnerships.

Essential Duties & Responsibilities:

• Hunter mentality imperative for success. Aggressively cultivate new business through referrals, local and professional networking, internet research, social media connections, etc.
• Meet or exceed established self-generated appointment goals, closing ratios, quality scores and sales volume guidelines.
• Develop and deliver effective and professional sales presentations to key referring partners – including realtors and business networking groups.
• Ability and willingness to both conduct virtual surveys and travel to customer residences to conduct visual surveys on-site.
• Conduct and provide accurate written estimates of service and all applicable information the customer needs to make an informed decision.
• Ensure communications are thorough and establish appropriate expectations – for our customers and our internal teams, so every move is set up for success.
• Embrace best-in-class sales techniques and practices to differentiate from the competition and earn customers’ trust.
• Attend industry events and maintain professional membership status as a way to both network within the industry to develop strong referral partnerships and secure new business.
• Work with operations and customer service staff to ensure customer requirements and expectations are clearly defined to ensure top customer satisfaction.
• Produce and distribute sales activity reports as required and respond to business needs within a timely manner.
• Imperative to embrace and utilize the CRM platform, HubSpot, to ensure data is accurate on a daily basis, and to benefit from the sales tools available within the platform to improve closing ratios.
• Provide best-in-class customer service, work with integrity, and strive to develop excellent working relationships with fellow employees, vendors, partners and customers.

Job Skills Required:

• Social and develop strong relationships with ease
• Ability and desire to uncover move opportunities on a daily basis, be the face of Suddath in the marketplace, and maintain high visibility in the community to establish self as the mover of choice
• Excellent verbal and written communication skills
• Customer service oriented
• Attention to detail imperative for survey and estimating accuracy
• Ability to relate well with a diverse range of people of varying backgrounds, ages and experiences
• Ability to prioritize and re-prioritize as situations and needs change throughout the work day
• Ability to organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow-through
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision
• Willing to adhere to policies and processes set forth by management

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education & Experience:

Bachelor's degree (B. A.) from four-year college or university is preferred but not necessary; two to five years of direct sales experience; moving industry experience is preferred

Language Skills:

• Ability to read and interpret documents such as forms, contracts, and procedure manuals.
• Ability to draft routine reports.
• Ability to speak effectively before groups of customers or employees of an organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have a strong knowledge of Microsoft Office Suite
• Must have experience with social networking and utilizing a CRM database

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

• No certifications required

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.