DRIVER LICENSING EXAMINER I

Department of Safety

Division of Motor Vehicles

Bureau of Driver Licensing

149 Emerald Street, Suites A-1 and A-2, Keene, NH 03431

DRIVER LICENSING EXAMINER I

Position #10361

The pay range for this position is $17.81 - $23.39 per hour

This position offers a Trainee Status* at the following pay rate: $17.19 per hour

* Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Driver Licensing has a full-time vacancy for Licensing Examiner I, SOC Title 13-1040 COMPLIANCE OFFICERS-1, which has a 40 hour work week and is considered non-exempt.

Summary:

Administers a variety of tests and driving skills examinations to applicants to ensure that only qualified individuals are issued operator driver licenses and motorcycle driver licenses. Reviews applicant information for consistency with applicable motor vehicle laws and administrative rules, to ensure that applicants are eligible to apply for and receive a New Hampshire driver license, non-driver identification card or other official document.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information:

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must be in instruction, training, customer service, driving work or a related field.

License/Certification: Valid driver's license.

Other Requirements:

1. Must be at least 21 years of age at time of application.

2. Driving record must be free of motor vehicle violations that are determined by the Director of Motor Vehicles to be disqualifying.

3. Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

4. Must be willing to attend additional training sessions to expand and maintain knowledge of Driver's License regulations.

5. Must be able to travel throughout the state and work at various satellite offices and testing locations, as well as work outdoors in adverse weather conditions.

6. Must be able and willing to wear seatbelt during all driving skills examinations.

7. May be required to work a flexible schedule including, but not limited to, early morning, evening, and/or weekend hours.

Trainee Option: Candidates with an equivalent combination of 1 years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS : None

AFTER-HIRE REQUIREMENTS:

1. Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, various road examinations, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first 6 months of employment.

2. Must attend the Safe Driving Program within 60 days and remain current on training throughout employment.

3. Must successfully complete the American Association of Motor Vehicle Administrators (AAMVA) Driver Licensing Examiner Certification Program within 12 months of hire, or as scheduled.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position

Responsibilities:

Provides first-rate customer service, by administering driving skills examinations, through applicant on and off road performance tests in automobiles, and on motorcycles, to ensure adequate driving ability prior to issuing a driver license.

Qualifies or disqualifies applicants for a driver license based on results of driving skills examinations. Records pertinent information about the examinations and prepares and submits various reports of driver licensing activities in the appropriate format.

Ensures that applicants have completed and passed the required knowledge examination and have a basic understanding of New Hampshire motor vehicle laws, prior to administering the driving skills examination.

Ensures that applicants have completed and passed the vision screening examination, confirming that the applicant’s vision meets motor vehicle law requirements, prior to completing the driving skills examination.

Assists counter personnel with applicant questions and concerns. Assists with reviewing applicant documentation for accuracy, validity and authenticity.

Answers questions from the general public at the customer counter and on the telephone regarding New Hampshire motor vehicle laws, driver licensing, forms and procedures in accordance with the Privacy Act. Answers applicant questions regarding the driving skills examinations.

Provides support to clerks, as needed, by operating and utilizing DMV computer hardware and software, entering applicant data, capturing applicant signatures and images, and assisting at the customer greeting station.

Maintains assigned office for efficient service of the public. Assists with checking equipment for proper operation including the vision screening hardware. Assists with maintaining proper inventory and security of applications, manuals, document materials and supplies. Notifies management of any facility issues.

For further information, please contact Kathy O’Neal, Administrator at Kathy.G.Oneal@DOS.NH.GOV or 603-227-4135 .

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964