COMMUNITY RELATIONSHIP SPECIALIST

The State of New Hampshire, Department of Safety, Division of Emergency Services and Communications has a full-time vacancy for Community Relationship Specialist.

SUMMARY: Serves as a main liaison in the promotion of statewide interest in emergency communications and services among communities including, but not limited to, public alert and warning systems, emergency service zones for E911 call routing, FEMA Emergency Service Function 2 (ESF2), and caller location services. Encourages the establishment of committees to promote, develop, coordinate and implement street re-naming, re-numbering, and mapping to meet the needs of public safety service providers in accordance with National Emergency Number Association (NENA) standards. Monitors community development and accomplishes quarterly updating of emergency database information.

YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Bachelor's degree and 1 year of experience OR equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in emergency communications, emergency response, emergency management, geographic information systems, data management, public relations, or a related field.

License/Certification: Valid driver’s license

Other Requirements: Must pass a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information

Trainee Option: Candidates with an equivalent combination of 4 years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

RESPONSIBILITIES:

Analyzes data and makes recommendations to municipalities for the standardization of their addresses in efforts to eliminate confusion during emergency responses. Performs auditing duties for compliance with National Emergency Number Association (NENA) guidelines and the State’s Master Street Addressing Guide (MSAG).

Acts as a main point-of-contact for municipality and public inquiries via phone, email, and in-person meetings with the purposes of generating, updating, and maintaining NH 9-1-1 mapping, addressing, and telephony data.

Supports dispatch agencies by being the point-of-contact for NH 9-1-1 mapping and emerging technologies. Provides guidance for technologies related to Voice Over IP (VoIP), cell phone based location determination, promotion of texted based communications, emergency notification systems, and school coverage analysis.

Researches changes in the law and best practices, develops and drafts documentation to comply with all state and federal laws pertaining to 9-1-1 (Kari’s Law, RSA 106H, NENA Standards).

Consults with state and local officials and private agencies to ensure coordination in the implementation of addressing and mapping concerning NH State statutes. Provides information and interpretation to other agencies and the public regarding NH 9-1-1 policies and procedures.

Works with authorized emergency personnel, government officials, dispatch agencies, and internal agency sections to schedule, coordinate and compile the necessary documentation to make emergency dispatching changes throughout all DESC systems as this data is used as the basis for E911 call routing.

Remains knowledgeable of current mapping systems and functionality in order to be able to speak authoritatively on the Divisions behalf. Makes formal presentations at conferences and delivers speeches regarding the mapping process for cities and towns throughout the state.

Provides the Emergency Operation Center (EOC) with essential Emergency Support Function 2 (ESF2) communication support including, training, monthly exercises, and staffing during activation.

Coordinates and assists communities and their Designated Authorized Officials with training and access to the New Hampshire Emergency Notification System (ENS), FEMA’s Integrated Public Alert & Warning System (IPAWS), and Homeland Security’s Government Emergency Telecommunications Service (GETS), and Wireless Priority Service (WPS).

Assists municipalities with address conversion projects by preparing documentation and ensuring that all necessary changes are made to the NH 9-1-1 databases. Coordinates address conversions with other organizations such as, but not limited to, the US Postal Service and local utility companies.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Robert Lussier, Assistant Director, at Robert.M.Lussier@DESC.NH.GOV or at ( 603) 271-6911.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964