CASE MANAGER

State of New Hampshire Job Posting

Judicial Branch

Conocrd Probate Court

Concord, NH

Case Manager- IEA

Labor Grade: 22

Salary Range Steps 1-5: $43,934.80-$53,040.00

Position # CT1000003689

ASAP # 3689/26-057

The State of New Hampshire, Judicial Branch, Concord Probate Court, has a full-time vacancy for Case Manager- IEA. This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5.

Summary: The case manager assists court users with court interactions and court processes related to specific case types, such as divorce/parenting, involuntary emergency admissions/probate commitments, or other case types as assigned. The case manager ensures that each party has the necessary information to advance their case to completion.

Minimum Qualifications

Education and Experience: Two (2) years of relevant college-level course work or an associate’s degree from an accredited college or university and three (3) years of case management or court experience.

Any equivalent combination of training, education and experience that provides the required skills, knowledge and abilities as determined by the NHJB.

Knowledge, Skills, and Abilities:

Legal terminology, court procedures, and case flow.

State of New Hampshire’s Statutes, rules and administrative orders, policies and procedures, and applicable Federal rules and requirements.

Financial policies, operations and activities of Judicial Branch.

Judicial Branch computer programs and applications.

Electronic filing.

Customer service.

Problem-solving.

Communicating complex information clearly and simply based on the needs of the person with whom you are communicating.

Working with diverse populations.

Maintaining neutrality.

Crisis/emergency management.

Planning and analysis.

Managing, priorities, and reprioritizing multiple duties.

Sound judgment to identify and raise issues to appropriate person or people.

Collaborating effectively with colleagues.

Attention to detail.

Data gathering and compilation.

Scheduling.

Preparing and maintaining documents, including spreadsheets.

Electronic and paper filing.

Managing time, including work attendance.

Keyboarding and utilizing other computer technology as primary tools for work.

Meet schedules and deadlines of the work. For example, ability to set time standards, understand what is required before the standard is reached, and execute the appropriate tasks to meet the standard.

Perform a variety of duties, often changing from one task to another of a different nature. For example, managing a courtroom, processing cases, helping people at the kiosk, and coordinating multiple schedules.

Express ideas clearly and concisely both verbally and in writing. For example, write a professional email to colleagues or a judge, give directions to a person seeking assistance at the clerk’s office window, provide guidance over the phone to someone seeking information.

Establish and maintain effective and appropriate customer service practices with repeat parties and stakeholders. For example, understand boundaries between the Judicial Branch and other branches of government, speak professionally to both self-represented and attorney-represented parties, and communicate appropriately and equitably to parties on any side of a case even if you are familiar with one side.

Follow oral and written instructions. Travel to other court locations as needed.

Other Requirements:

Successful completion of a background check, including a criminal records check.

Responsibilities:

Processes cases in the assigned case type over the life of the case.

Assists litigants with case documents, including emergency filings.

Reviews incoming documents for completeness and accuracy.

Determines the proper course for various filings.

Prepare notices and disseminate them to necessary individuals.

Conducts Case Manager Conferences, where appropriate.

Schedule cases for the next hearing or event, where appropriate.

Closes cases and does end-stage processing, including annulling cases, where appropriate.

Maintains records of court proceedings.

Provides information and educational materials where appropriate to parties, attorneys, specific stakeholders, and the general public in regard to the specific case type.

Interfaces with stakeholders specific to the assigned case types, such as mediators, attorneys, clinicians, hospital staff, legal assistance, and the Office of Mediation and Arbitration.

Manages and maintains various scheduling and programs within the case type, such as First Appearances, IEA or IN hearings, or other case specific hearing/session type.

Prepare court dockets, where appropriate.

Assists judges or other judicial officers in preparation for and on hearing days.

Coordinates mediation in appropriate cases and monitors progress on cases referred to mediation and interfaces with mediators for scheduling purposes and to ensure court procedures and expectations are met.

Provides support, including courtroom support where appropriate, and works with judicial officers and court staff.

Works with local service providers to refer to community programs, where appropriate.

Assists with record keeping, data compilation and report generation.

Provides various duties to ensure office efficiency.

Performs related work as required.

Disclaimer Statement:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description.

Compensation & Benefit Information: Compensation & Benefits | State of New Hampshire Agency Website

For further information please contact Jennifer Zdon, Human Resources at Jzdon@courts.state.nh.us.

EOE

TDD Access: Relay NH 1-800-735-2964