What are the responsibilities and job description for the INTERVIEWING CLERK - 64030601 position at The State of Florida?
Requisition No: 884232
Agency: Department of Health
Working Title: INTERVIEWING CLERK - 64030601
Pay Plan: Career Service
Position Number: 64030601
Salary: $35,000-$37,000
Posting Closing Date: 10/26/2026
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Job posting category: Open Competitive
Your Specific Responsibilities:
Interview clients to determine eligibility of health care services provided by Nassau County Health Department on established criteria and perform updates as required.
Verify and collect client and family income, residency, insurance status and other demographic and personal data as required.
Scan copy of insurance card and driver’s license into client EMR.
Register client and make appointments into appropriate clinic based on client needs and clinic guidelines and give client appointment card.
Encourage patients to register for text message appointment reminder notices.
Greet clients and visitors, making sure all clients sign in for appointments.
Collect fees and remind patient of outstanding balances.
Prepare client record for clinic ensuring all forms are included in intake folder.
Prepare billings, run end of day reports, balance cash drawer, and prepare weekly deposits.
Reschedule clients and notify clients of any appointment changes when necessary and complete reminder calls for client appointments.
Answer phone, screen calls, receive and relay client messages to appropriate staff in timely manner.
Required Knowledge, Skills, and Abilities:
- Ability to collect correct client information in a timely manner
- Ability to work effectively with a health care team and maintain an effective working relationship with others
- Ability to perform tasks common to their paraprofessional position
- Ability to recognize the limitation of one’s own knowledge and skills
- Ability to recognize areas of their own practice in need of improvement
- Ability to teach other staff in the theory and practice of their position
- Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them
- Ability to plan, organize and effectively carry out work assignments
- Knowledge of clinic clerical practices, policies and procedures and the ability to apply them.
Qualifications:
- High School Diploma
- Driver’s License
- 1 year clerical experience working in a medical office
- 1 year customer service experience with direct contact with the public
- Experience using computers and basic office software (email, data entry systems, etc.)
- Experience with electronic medical records
- Experience with medical billing
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Yulee, FL and various places in Nassau County
The Benefits of Working for the State of Florida:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Jacksonville
Salary : $35,000 - $37,000